About the Opportunity

We're hiring a detail-oriented, people-focused Customer Service Representative (CSR) to support a growing manufacturing firm-fully remote. This is the perfect entry-level role for someone looking to launch their career in a thriving industry, with room to grow, real responsibility, and the chance to support high-value clients from day one.

Why This Role Stands Out

You'll play a key role in the day-to-day experience of clients, handling orders, answering questions, and ensuring seamless service using industry tools like CRM platforms. You'll receive full training, ongoing support, and have direct access to career advancement opportunities in areas like client management, operations, and sales support.

What You'll Be Doing

• Serve as the first point of contact for client questions and requests (via phone, email, CRM)
• Process incoming orders accurately and monitor them through to delivery
• Maintain up-to-date client records in the CRM system
• Coordinate with internal teams to resolve issues and meet customer expectations
• Build strong relationships with repeat and high-value clients
• Provide administrative support to account managers and operations

Offer feedback to improve processes and enhance the client experience

What You'll Need

• Excellent written and verbal communication skills
• Strong organizational habits and attention to detail
• Comfort with remote work, self-management, and digital tools
• Experience with CRM systems is a plus (we'll train you if not)
• A genuine interest in helping others and learning the business
• Previous customer service or admin experience is helpful, but not required

What's In It for You

• 100% remote work flexibility
• Paid training and development
• Long-term growth potential in operations, account management, or sales
• A team-first culture with supportive leadership
• Hands-on experience in the pharmaceutical and manufacturing space