The Opportunity:

The Administrator, Business Applications, plays a pivotal role in supporting Procom's internal business systems. Reporting directly to the Manager, Business Applications, this individual provides user-facing technical support and enablement and liaises with third-party application vendors.

This role ensures smooth and efficient application use across departments, enhances user experience, and fosters continuous improvements by coordinating application upgrades, resolving system issues, and supporting technology-related projects.

Job Responsibilities:

• Provide timely and effective technical support for software issues encountered by internal users.
• Collaborate with relevant departments to identify and resolve bugs and system performance issues.
• Document recurring issues and solutions for future reference.
• Facilitate and coordinate user training sessions for tools, software and applications.
• Develop and maintain training materials, ensuring availability in multiple languages when needed.
• Promote user adoption through proactive engagement and guidance.
• Produce and analyze reports on system usage and performance metrics.
• Preparing insights on system performance and software.
• Verify compliance and identify optimization opportunities within workflows and applications.
• Support project lifecycle activities including requirement gathering, scheduling, and stakeholder coordination.
• Coordinate organization of requirements and meetings to keep projects on schedule.
• Stay current with industry trends, particularly those relevant to talent acquisition and sales technologies.
• Translate technical concepts for non-technical audiences and stakeholders.
• Strategic Mindset - Understands long-term business goals and aligns technology to support them.
• Tech Savvy - Embraces emerging technologies and efficiently navigates complex platforms.
• Optimizes Work Processes - Continuously improves workflows and system performance.
• Action Oriented - Responds promptly to issues and drives initiatives to completion.
• Collaborates - Works effectively across teams and departments.
• Communicates Effectively - Clear, concise, and audience-appropriate communication.

Qualifications:

• Post-secondary education is required; a degree in Information Systems, Computer Science, or a related field of study.
• Related professional experience within technical support.
• Minimum 2-3 years of experience with business application support, preferably in talent acquisition or ERP/ATS environments (preferably Bullhorn).
• Excellent analytical, problem-solving, and communication skills.
• Strong organizational and prioritization skill.
• Ability to manage competing priorities in a dynamic, fast-paced environment.
• Attention to detail and ability to identify inefficiencies in workflows.
• Strong understanding of recruitment systems and business application workflows.
• Comfortable supporting a large user base (400+ users).

Nice to Have:

• French (spoken and written).
• Experience with enterprise-level vendor relationship management.
• Customer Success Experience.

What's in it for you:

Working at Procom, you will have a significant impact on your customers' lives, and you will also be rewarded with:

• Flexible work/life balance options - Hybrid flexibility
• Generous vacation and sick day policy
• Comprehensive health benefits package
• Leaders who support your development through coaching and mentorship
• Work in a fun, dynamic, collaborative, and high-performing team