Job Title: Brand Ambassador (Community Engagement Specialist)

Department: Marketing / Community

Location: Toronto

About the Role

Community is at the heart of ParagraphAI. As our Brand Ambassador (Community Engagement Specialist), you will transform our audience into passionate advocates. You'll be responsible for creating engaging content, sparking conversations, providing insights to the product team, and ensuring every person feels connected, heard, and valued.

Key Responsibilities:

• Daily Engagement: Create content (blogs, emails, posts, UGC and on-camera), respond to posts, and initiate thoughtful discussions on platforms like Discord, LinkedIn, Reddit, Quora, Facebook, Instagram, TikTok, and our in-app feed.
• Programs & Campaigns: Manage AMAs, challenges, and ambassador spotlights.
• Content Curation: Develop UGC and FAQs into help center articles, newsletters, social media content, and emails.
• Insights Loop: Compile weekly sentiment reports and flag bugs and feature requests.

Must-Have Qualifications:

• Enthusiasm! Enthusiasm! Enthusiasm!
• Quick learner.

Should-Haves:

• 2+ years in community management, social media, customer service, or a related field.
• Proven experience growing engagement for a SaaS or creator-centric brand.
• Excellent written communication skills - clear, friendly, and adaptable for ESL audiences.
• Proficiency in using platforms like Discord, Reddit, LinkedIn, and basic CMS tools.

Nice-to-Haves:

• Basic design experience (Canva/Figma) for creating quick graphics or memes.
• Motion graphics experience. (Finalcut Pro, CapCut)
• Fluency in a second language (Mandarin or Spanish is a plus).

What Success Looks Like After 6 Months:

• Increase community size and engagement rate.
• Develop a documented playbook of repeatable engagement campaigns.
• Provide weekly insights that influence the product roadmap and marketing copy.
• Maintain a CSAT score of >4.5/5 for community support interactions.

Apply Now:

We are a fast-growing and collaborative team focused on experimentation and learning. If you're ready to help revolutionize how millions of people use AI, we encourage you to apply today!