Call Center Specialist

Location: Surrey, BC

Position: Full-time (5 days a week) Monday to Saturday (Saturdays required)

Work Timings: 9:00 AM - 5 PM / 10:00 AM - 6:00 PM

About Us:

Snore MD is a premier sleep clinic, renowned for delivering exceptional patient care and fostering a dynamic, team-oriented environment. We're not just a world-class sleep clinic; we're a team on a mission to change lives for good.

With locations expanding across British Columbia and Alberta, we combine exceptional patient care with a collaborative, team-first environment. Our goal is to provide a select group of highly qualified individuals with a truly unique opportunity to elevate their careers.

If you're passionate about helping people and making a difference in their lives, we want you to be part of our team!

We are currently seeking a Call Center Specialist (Patient Care) at our Snore MD clinic in Surrey, BC.

In this role, you'll be the first point of contact for patients calling into our clinics -helping them feel informed, comfortable, and cared for. You'll handle a high volume of calls daily, responding to inquiries, providing support, and guiding patients through our services with empathy and professionalism.

About the Role:

As a Call Center Specialist (Patient Care), you will play a key role in delivering exceptional patient experiences and driving growth at our clinic. Your responsibilities will include:

• Respond to a high volume of inbound patient calls with clarity, confidence, and warmth
• Provide detailed information about our clinics, medical solutions, and services
• Educate patients on the benefits and features of our sleep health treatments
• Upsell and cross-sell relevant services in a way that prioritizes patient care
• Handle patient concerns with empathy and resolve issues promptly
• Maintain patient records and documentation in our CRM system
• Consistently meet or exceed performance metrics (call volume, response times, resolution, etc.)

About You:

We're looking for proactive, personable, and fast-learning professionals who have worked in high-volume customer-facing roles-not just traditional call centers.

You might have experience in:

• Customer service roles at banks or financial institutions
• Phone-based advisory roles (e.g., telecom, insurance, healthcare, or utilities)
• Retail or service-based environments with a strong focus on customer interaction and multitasking

You are:

• A natural communicator whose personality shines-you make people feel at ease
• Sincerely passionate about providing exceptional patient care and building lasting relationships
• A fast learner, quick to grasp complex product details and new systems, and able to apply them with confidence
• Able to commute and work onsite in our Surrey - Guildford clinic
• Experienced in fast-paced customer service roles with high volumes
• Comfortable working with digital tools and learning new systems quickly
• Not afraid to take charge of a conversation and engage with patients in a friendly, approachable way
• Able to juggle multiple tasks with ease, whether it's handling several patient inquiries or coordinating with internal teams
• Someone who handles challenges and feedback with grace-staying positive, composed, and focused on delivering great service even under pressure
• Eligible to work in Canada (no work sponsorship required)

What We Offer:

At Snore MD, we believe in rewarding hard work and offering an inspiring, fulfilling career. Here's what you can expect as part of our team:

• Competitive salary: $20.00 - $23.00 per hour + bonuses (up to $4.00 per hour monthly, totaling up to $24.00 - $27.00 per hour)
• Comprehensive benefits: Health & dental (including vision), RRSP matching, health club memberships, plus health and education spending accounts
• An industry-leading training program with to ensure your success
• A positive, mission-driven environment where you're appreciated and empowered to make a difference
• Long-term career growth with opportunities to build a fulfilling 10+ year career in a thriving clinic

Compensation for this role will be determined based on a variety of factors, including location, experience, education, and skill set, and may vary within the stated range.

If you're ready to take your customer service experience to the next level in a purpose-driven healthcare setting, apply today and join our growing team at Snore MD!

Inbound Call Centre / Sales / Medical Office Assistant / IVR / Healthcare / Customer Service Representative / Phone Sales / PatientCare / CallCentreJobs / MedicalSales / CustomerSupport