Job Title : Customer Success Manager

Job Description: We are seeking a dynamic and proactive Customer Success Manager (CSM) to join our Customer Success team. In this role, you will manage a portfolio of existing customers, ensuring they maximize the value of our platform. You will act as a trusted advisor, educating customers on best practices, providing strategic recommendations, and driving long-term success. Additionally, you will collaborate with cross-functional teams to improve customer experience and contribute to the development of educational resources. Your ability to foster strong relationships, provide technical guidance, and advocate for customer needs will be key to success in this role.

Responsibilities:

•Proactively engage with customers to identify opportunities for growth, address challenges, and provide strategic recommendations.

•Manage multiple customer inquiries and ongoing tasks efficiently, responding to alerts and opportunities as they arise.

•Educate customers on platform capabilities, best practices, and use cases to help them achieve their goals.

•Build strong relationships with customers, increasing satisfaction, retention, and long-term revenue growth.

•Develop and deliver customer success strategies, including managing subscription renewals and adoption of additional products.

•Collaborate with marketing teams to create educational content and resources that enhance customer engagement.

•Advocate for customer needs by providing feedback to product, engineering, marketing, and other internal teams to drive improvements.

Skills:

•3+ years of experience in a customer-facing role such as Customer Success, Account Management, or similar.

•Strong knowledge of CRM tools (e.g., Salesforce), spreadsheets (e.g., Google Sheets, Excel), and communication platforms (e.g., Zendesk, Outreach.io, etc).

•Ability to conduct structured and engaging customer meetings with a solution-oriented approach.

•Strong problem-solving skills and ability to navigate customer challenges with diplomacy and tact.

•Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

•Self-starter mentality, with the ability to work independently while receiving guidance from leadership.

•Customer advocacy mindset, with a proactive approach to issue resolution and strategic engagement.