Dispatch

Reporting to: Director of Operations, Lisa EisBrenner

Position: Full time, permanent

Hours of Work: Monday to Friday, 0800 to 1700, unpaid lunch from

Location of Work: Steinbach Head Office

Job description

We are looking for a motivated individual with excellent communication skills and the ability to thrive in a fast-paced environment, join our team as a Customer Service/ Dispatch and play a crucial role in ensuring efficient operations and customer satisfaction

Key Responsibilities:

Answer incoming calls and emails and respond to customer inquiries

Book loads for our customers and dispatch appropriately to available drivers

Plan trips and coordinate with the operation needs

Dispatch drivers on planned trips

Ensure Drivers are provided with all information that is required

Process customs documents, POD's and/or any other paperwork as required

Be able to make changes on the fly as needed to cover all trucks and loads

Monitor and track all pickup and deliveries and notify customers in a timely manner

Engage with drivers constantly and follow up on planned routes, pickups and deliveries

Notify and communicate with our customers regarding the status of their load or any delays on a regular basis

Be able to troubleshoot and multitask to resolve any issues that may occur

Must be a team player and able to work in a very fast-paced environment

Maintain accurate records of all communication and activities

Collaborate with third party carriers and assign loads

Assist find load for Penner's drivers/ trucks

Track and update brokered loads

. Investigate and troubleshoot customer service issues.

Handle inbound, unsolicited prospect calls and convert them into sales

Collaborate with other departments to ensure smooth operations

Qualifications:

Minimum 1 year of Dispatch experience preferred

The ability to interact professionally with drivers, customers, and team members

Familiarity with computer systems, email and dispatching software

Strong communication skills, both verbal and written

Ability to multitask and prioritize tasks effectively

Excellent problem-solving skills and attention to detail

Job Types: Full-time, Permanent