Summary of Function:

The Regional Administrator is a key support role within the property management team, responsible for ensuring smooth operational functions across the region. This position combines administrative duties with significant responsibilities in training and development, evaluation & performance management, and essentially helping to elevate the operational efficiency of the team. The Regional Administrator will support property management staff, from Regional Manager to Property Managers, and superintendents to site administrators, by delivering and coordinating training programs, assisting with onboarding of new site staff, assistance in managing day-to-day administrative tasks, and acting as a central point of contact for operational matters that are to be raised with the Regional Manager

General Responsibilities:

• Act as a main point of contact for the team on an ongoing basis to answer questions and resolve issues and concerns in an efficient and timely manner.

• Responsible for ensuring all property management policies, procedures and operations are conducted effectively.

• Be a supportive team leader of the Residential Property Management Team. Take initiative to propose improvements of the property management processes or procedures.

• Actively contributes to the achievements of the team objectives by coaching and developing the regional team.

• Accountable for employee-oriented activities including but not limited to employee engagement, development and performance and management.

• Conduct needs assessments to identify knowledge gaps and work with department heads to design and implement relevant training materials.

Skills and Qualifications:

• Strong leadership skills, ability to develop, motivate and mentor others

• High degree of flexibility and tolerance for change.

• Analyze and resolve work problems, or assist other team member with problem solving

• Proficiency with Microsoft office (word, Excel, Outlook, SharePoint) Yardi and Payquad would be an asset.

• Excellent oral and written communication skills to efficiently communicate across all levels within, as well as outside of the organization. • Ability to handle confidential information with discretion

• Proven experience in administrative or operational support roles, preferably in the property management industry.
• Exceptional organizational skills with the ability to manage multiple tasks and deadlines.
• Demonstrated experience in designing, coordinating, or delivering training programs.
• Excellent problem-solving and critical thinking abilities.
• Ability to work independently and as part of a team.
• High attention to detail and commitment to accuracy.
• Knowledge of property management best practices, local building codes, Residential Tenancies Act (RTA), and safety regulations is an asset.
• Experience with budget tracking and financial reporting is a plus.

Other Requirements

• Must have valid driver's license.

• Flexible to work at different locations within the regional portfolio based on the needs of the business