Job Title: Administrative Assistant

Location: Surrey, BC

Company: Global Conference Alliance Inc.

Company Description

Global Conference Alliance Inc. provides excellent opportunities for networking with delegates worldwide in fields such as management, marketing, international business, human resources, accounting, finance, entrepreneurship, and economics. Our conference presentations explore cutting-edge reviews and investigations in both basic and applied research. Participation enriches our conferences and contributes to our shared research objectives, adding significant value and experience for all attendees.

Role Description

This is a permanent full-time on-site role for an Administrative Assistant located in Surrey, BC. The Administrative Assistant will be responsible for performing clerical tasks, providing executive administrative support, managing phone communications, and handling various administrative tasks to ensure the smooth operation of the office.

Key Responsibilities:

Administrative Support:

• Schedule meetings, manage calendars, and handle correspondence.
• Maintain organized records, databases, and documentation related to conferences.
• Prepare, proofread, and distribute event-related materials such as reports, presentations, and marketing content.

Customer Service:

• Respond to inquiries via phone, email, and live chat promptly and professionally.
• Provide accurate and timely information about conferences, registration, and services.
• Assist attendees with registration, payment processing, and troubleshooting technical or logistical issues.
• Follow up with customers to ensure satisfaction and address concerns effectively.
• Document customer feedback and report issues to relevant departments for continuous improvement.

Event Support:

• Provide real-time assistance during live events to resolve technical or logistical challenges.
• Collaborate with the events team to ensure seamless conference logistics, including travel, accommodation, and scheduling.

Marketing and Research:

• Assist in social media updates, email campaigns, and other promotional activities.
• Conduct market research and compile data to support event planning and marketing efforts.

Other duties:

• On-demand assistance to the CEO as required.

Skills and Qualifications:

• Strong communication skills in English (both written and verbal).

• Previous experience in a customer service/administrative role (experience in the event management industry is an asset).

• Strong problem-solving skills with the ability to handle multiple inquiries at once.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Highly organized with great attention to detail.

• Ability to work independently and collaborate with various teams.

• Comfortable working in a fast-paced environment.

Educational Requirements (preferred):

• Bachelor's degree in Business Administration, Communications, or a related field.

• Minimum 1 year of customer service/admin experience

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• A collaborative and dynamic work environment.

We look forward to hearing from you!