Sales Operations Project Manager

The Sales Operations Project Manager plays a pivotal role in integrating retail sales support with operations management and project management. This position requires strong communication skills in both English and basic French, and high level of attention to detail. The role is crucial for managing and delivering projects as assigned, leading operational communications and ongoing support to ensure seamless collaboration with international teams. This individual will also be responsible for supporting executive or team events and international calendars. By overseeing project deliverables, facilitating communication, and maintaining operational efficiency, this specialist contributes significantly to the organization's strategic objectives and operational success.

Essential Job Duties and Responsibilities

Project Management

• Develop comprehensive project plans, including defining project scope, goals, and deliverables.

• Manage and communicate project requirements, forecast resource needs, and gain alignment with stakeholders.

• Implement and manage project changes to achieve deliverables.

• Deliver projects at high quality standards, on schedule, and within budget.

• Support International teams with ad hoc or ongoing projects.

Operational & Sales Support

• Maintain strong partnerships with global teams to ensure satisfaction, supporting Ops leadership (and sales as needed).

• Provide clear project status communication and facilitate regular meetings.

• Resolve problems and escalate when necessary.

• Proactively address risks and challenges through engagement with leadership teams.

Operational Reporting and Documentation

• Develop and maintain detailed operational reports and documentation to guide decision-making.

• Utilize proficiency in Microsoft Office and knowledge of SAP for operational tasks.

• Manage procurement and supply control/sourcing processes.

• Maintain processes, control, and support procurement for sales and operational purchase orders, and sourcing.

Executive Admin and International Calendar Coordination

• Serve as the primary liaison for internal and client-facing events and meetings.

• Oversee planning, documentation, and execution of events to ensure seamless delivery aligned with organizational goals.

• Support the international team in managing and delivering event aspects.

• Manage senior executive calendars and projects to align with project deliverables and priorities.

• Coordinate travel arrangements, oversee expense reports, and maintain task statuses.

Communication and Translation Support

• Oversee ownership of weekly communication guides and support delivery of weekly operations updates.

• Translate documents to English and French as needed.

• Provide language support for internal and external communications, ensuring effective communication across linguistic barriers.

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience

2-4 years of experience in Sales or Operation roles in retail

Skills, Knowledge and Abilities

Language and Communication Skills

Problem-Solving and Strategic Thinking

Technical Skills: MS Suite (PPT Expert, Word Expert Excel Mid level), SAP, Project Management Platforms,

Operational Management and Communication

Project Management Skills