Summary:

The Server Administrator II participates in all aspects of design, analysis, implementation and support of systems, software or other solutions for Enterprise Information Technology and acts as contributing member for all assigned projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively participates in the maintenance, monitoring, reporting, and support of operating systems, applications, and services.
• Perform routine problem analysis and resolution design for systems and applications.
• Knowledge of Microsoft PowerShell scripting.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, communication, network, and peripheral equipment problems; makes repairs and corrections where required in accordance with SLA guidelines.
• Participate in the Change Advisory Board (CAB) to ensure the change management processes are met and followed.
• Participate in design, planning, installation, and support of computer systems, network hardware, software applications, and peripherals.
• Solid understanding of TCP/IP network fundamentals and related equipment.
• Understanding of Windows Server technologies (2016 and 2019 preferred).
• Provides support for cloud-based infrastructure components (i.e., VM Instance based Linux or Windows Servers).
• Conducts Monitoring of utilization, performance and availability of system components & services.
• Conducts log analysis and patch management to ensure high system integrity and security
• Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up.
• Create and maintain System Configuration documentation.
• Maintain reports regarding system downtime, plans for preventative maintenance, and disaster recovery.
• Active contribution towards Cross-Training initiative for Tier II Platforms.
• Assist with management of Active Directory, Group Policies, Users and Computers.
• Properly prioritize, coordinate, and escalate unresolved issues or emergencies to other support tiers/teams in accordance with Business Continuity and Disaster Recovery Plans.
• Liaises with end-users, management and other systems departments.
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department management.
• On-call for production system support.
• Provide shift-based continuous monitoring of network and storage performance providing Tier 2 & 3 support for a global network infrastructure.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• BS degree in computer related curriculum and 4+ years network and operating system experience, or AA degree and 6 years' experience in network and operating system design, test and maintenance or equivalent related experience.
• Experience supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (ADFS, SAML, Duo, Microsoft Auth etc.)
• Experience deploying production systems in the cloud (AWS, Azure, etc.)
• Experience with Azure Security and Identity services (e.g., Security Center, Azure Active Directory, RBAC, NSGs / ASGs)
• Experience with Azure Networking services (e.g., VNETs, Load Balancers, Front Door, ExpressRoute, Traffic Manager, Content Delivery Network)
• Basic knowledge of IT security regulations and standards such as ISO 27001
• Experience managing/implementing Windows Server technologies (2016/2019 preferred), Active Directory and Group Policy management.
• Previous experience supporting the following: Microsoft SQL 2008/2012/2014/2016 (DB Maintenance, Access), Microsoft Exchange 2016/2019 and Office 365 (Mailbox maintenance), Microsoft IIS
• Previous experience supporting an Enterprise Backup and Enterprise SAN platforms.
• Expertise and practical experience with Microsoft server products and VMware technologies (i.e., Hyper-V, DFS, Active Directory, ExchangeO365, VMware, vSphere and vSAN.)
• Good understanding of SCCM & its functionality.
• Experience supporting Server compute infrastructure using Cisco UCS server.
• Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, Load-Balancers, etc.)
• Must be self-motivated and able to work in a team environment.
• Must have well refined troubleshooting skills, ability to determine the root cause of a problem and identify and resolve systemic problems.
• Ability to manage multiple tasks, while effectively focusing on priority issues.
• Ability to create, document, and follow processes and procedures.
• Incumbent must be eligible for DoD Personal Security Clearance.
• Incumbent must hold one or more of the following: CompTIA Security+, CompTIA Server+, Microsoft Certified Solutions Associate (MCSA), VMware Certified Associate (VCA)

Preferred Skills

• Experience with SAN, NAS, Virtual Storage and Backup technologies (Nimble, Veeam, vSAN, Cohesity, AvePoint and/or DataDomain).
• Administration experience on Microsoft Enterprise CA - Cert Requests/Monitoring.
• Administration experience on Microsoft File Server (DFS-R/DFS-N, ABE) - File Share Requests, NTFS Permissions.
• Experience with virtualization (VMware vCenter/ESXi, VMware Horizon) - VM Deployment, Monitoring, Configuration.
• Familiarity with Information Assurance programs is a plus.
• Microsoft PowerShell Scripting for Server/Platform management.
• VMware Certified Professional, CompTIA Network+, Azure Solutions Architect Expert.
• Experience supporting the following Linux platforms (RHEL, CentOS, Ubuntu).
• Experience with Azure ARC technology.

SECURITY RESPONSIBILITIES:

Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.

• Incumbent must be eligible for DoD Personal Security Clearance.

WORK ENVIRONMENT:

• Duties performed in an office environment and manufacturing facility.
• Must be able to work overtime, on and off-shifts as required.
• The employee is on call 24x7 for the resolution of problems and issues.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Duties performed in an office environment and manufacturing facility.
• Must be able to work overtime, on and off-shifts as required.
• The employee is on call 24x7 for the resolution of problems and issues.