Key Responsibilities:

Provide comprehensive Windows 10/11 support to end users, ensuring high satisfaction levels.

Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise.

Efficiently manage the stock room, maintaining optimal inventory levels and organization.

Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking.

Deliver hands-on support at the site for all IT-related needs, acting as the crucial 'hands and feet' for on-site assistance.

Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies.

Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities.

Exhibit excellent written and spoken French & English communication skills, capable of explaining complex technical issues in an understandable manner.

Qualifications:

French Bilingual

. 2 to 4 years of experience in a field services or IT support role.

Proficient in modern device management technologies and Windows 11 upgrade processes.

Hands-on experience with ServiceNow or similar ticketing systems.

Excellent communication and interpersonal skills, with fluency in both French and English.

Laptop, Desktop, Tablet hardware support