Job Title: Manager, Licensing & Compliance (RIBO Level 3 Required)

Location: Flexible, in-office, hybrid or fully remote

Employment: Flexible full-time or part-time

Reports To: Vice President, Brokerage & Insurance

Are you experienced in insurance brokerage supervisory plans?

Are you motivated by the opportunity to work with regulators and stakeholders to influence compliant, customer-centric processes?

Scoop Insurance, a company of RATESDOTCA Group Ltd., is a growing, forward-thinking brokerage that values integrity, teamwork, and professional excellence. We offer competitive compensation, comprehensive benefits, ongoing professional development, and a supportive work environment where your expertise will make a direct impact.

Watch a video to learn more about the company:

At RATESDOTCA Group Ltd., we aim to help every Canadian make better money decisions. We help consumers find the best insurance rates, mortgage rates, credit cards and banking products-all online-by offering comprehensive product comparisons, educational content, industry news, and financial tools like calculators, renewal reminders and rate alerts. We display the options and choices available, so consumers can make confident money decisions and purchases. Our efforts don't stop at our consumer-facing brands. We also work directly with the country's top insurers, banks, credit unions and brokers to help them improve their tools and technology to give Canadians more choice and better products.

Position Overview:

We are looking for a Manager, Licensing & Compliance who will play a critical role in ensuring that all licensing, compliance, and regulatory requirements are met across all provinces where the brokerage operates. This position is responsible for overseeing the licensing and continuing education of all licensed employees, reviewing operational workflows for regulatory compliance, and managing error and omission (E&O) reporting and resolutions.

Key Responsibilities:

• Manage licensing processes for all provinces in which the brokerage operates, including new applications, renewals, and status changes.
• Monitor continuing education (CE) compliance for all licensed staff, ensuring timely completion and documentation of CE requirements.
• Regularly review internal workflows and procedures to ensure adherence to regulatory requirements and industry best practices.
• Act as the primary point of contact for E&O claims: submit initial notices to the insurance provider, coordinate documentation, and manage communications until resolution.
• Liaise directly with insurance regulators regarding licensing, compliance audits, complaints, and other regulatory matters.
• Maintain up-to-date records of licenses, CE credits, regulatory notices, and internal compliance audits.
• Provide guidance and training to internal teams on compliance requirements, licensing standards, and regulatory changes.
• Support the brokerage's growth initiatives by ensuring smooth licensing processes for expanding into new provinces or territories.
• Adhere to privacy requirements and facilitate customer privacy inquiries
• RIBO Form 1 oversight, supported by our Finance team
• Collaborate with our internal Training & Development team

Required Qualifications:

• RIBO Level 3 License (Unrestricted Management Level).
• Minimum of 8 years' experience working in an insurance brokerage environment.
• Strong knowledge of Canadian insurance licensing requirements, compliance standards, and regulatory processes.
• Experience working directly with provincial insurance regulators on licensing and complaints.
• Proficient in Broker Management Systems; experience with Applied Epic strongly preferred.
• Familiarity with broker comparative raters; Applied Rating Services experience preferred.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to build and maintain strong internal and external relationships.
• High level of integrity, professionalism, and discretion in handling confidential information.

Now that we've told you a little about us, we'd like to learn more about you.

RATESDOTCA Group Ltd. is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates and we will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.

We thank all applicants for their interest in a career with RATESDOTCA Group Ltd. Due to the volume of applications we receive, we may be unable to reply to all applicants. Only those candidates being considered are being contacted.