1.0 FTE, Contract Start Date: June 16, 2025 - March 31, 2026

About KidsAbility:

Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their communication, social, physical, and behavioural goals each year. Providing early and exceptional family-centered services in the Waterloo and Guelph-Wellington regions. We believe that by living our values, our impact can be profound, and together, we can build brighter futures.

We're looking for the right people to join our team; supporting children, youth, and families to realize their potential, while realizing your own. At KidsAbility, we offer:

• Continued learning, skills development, and potential for discipline-specific training
• A supportive, collaborative, and inclusive work environment dedicated to family-centered care
• Organizational commitment to innovation and research; continually evolving our approaches so we may serve with purpose and value
• Initiatives to support your well-being including social events, opportunities to give back to your community and access to Employee and Family Assistance Program
• Comprehensive benefits and optional group RRSP program, short- and long-term disability income protection benefits, and generous vacation package and paid personal leave days

About the Opportunity:

The primary duties of the Customer Service Representative (CSR) are supporting the Client Relationships team with the provision of reception/console operation, greeting, and assisting clients and families, opening, and closing the office, and providing back-up Resource Centre customer service. The CSR provides clerical, administrative, and support services to the KidsAbility Site, and assists them in coordinating and providing services to children and their families.

The responsibilities of the Customer Service Representative (CSR) include but are not limited to:

• Answer telephone calls and appropriately route calls across the organization utilizing the console software
• Greet persons entering the Centre in a warm and engaging way, ensure appropriate check-in or sign-in procedures are completed
• Work collaboratively with the Client Support Assistants to cancel or reschedule appointments when required.
• Completes reminder calls for appointments.
• Facilitates Resource Centre services: membership sign ups, equipment/toy lending process, monitors levels of brochures and keeps resource centre area neat and tidy.
• Provide general administrative and clerical support to Managers/Supervisors to support the site.
• The primary site will be Kitchener, but the successful candidate may be expected to work at any KidsAbility site, including Guelph, Cambridge, and/or Waterloo

More About You:

To qualify, a university or college designation in office administration, or diploma in progress is preferred in addition to:

• Minimum 2 years of experience in an office setting
• Experience with a multi-line switchboard system
• Demonstrated advanced proficiency using Microsoft Word, Microsoft Excel, Microsoft, PowerPoint
• Experience with a Unified Communication (or equivalent) software application preferred
• Knowledge of general administrative and clerical procedures
• Excellent customer service orientation (putting the client first) combined with a cheerful and welcoming demeanor
• Discreet and sensitive; demonstrated understanding of a commitment to confidentiality
• Ability to 'think on your feet' in challenging situations, and remain calm under pressure
• Excellent keyboard and mouse skills (50 wpm)
• Excellent critical thinking skills with attention to detail with a high level of confidentiality
• Previous experience with a networked Voice Over IP environment, office administration and reception preferred, and experience in a healthcare or social services agency would be an asset
• Possess a valid driver's license and have access to a reliable vehicle with public liability/property damage coverage

We invite applications from those interested in this position to submit a letter of interest and resume to Human Resources .

KidsAbility strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodations to job applicants who may require provisions to participate in the selection process. Should any applicant require accommodation please contact Human Resources in advance for assistance.

Equity, Diversity, and Inclusion are the core values of KidsAbility. We are a diverse workforce with wide perspectives and creative ideas that benefit our clients and the community. It is the policy of KidsAbility to ensure equal employment opportunity without discrimination or harassment. We welcome applications from visible minority groups, women, Aboriginal people, persons with disabilities, religion, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, genetic information or any other ground protected by applicable law.

Please note that all prospective KidsAbility employees are subject to mandatory immunization requirements, including the full and ongoing COVID-19 vaccination, as a condition of obtaining and maintaining employment. We will make accommodations as directed by the Ministry of Children, Community and Social Services and the Chief Medical Officer of Health.