Company description

Alterfina is an alternative financing company. Our mission is to offer credit solutions tailored to our customers' needs, placing them at the heart of our services to promote their peace of mind. With respect. Simply. Effectively.

Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative for personal financing and helping our customers adopt healthy financial habits.

To achieve our mission and vision, we rely on 5 core values to guide our actions and behavior: respect, integrity, caring, innovation and excellence.

Job purpose

Alterfina is currently growing and has just entered the Ontario market. With that naturally comes the need to hire fully bilingual team members.

Under the supervision of the Supervisor, the bilingual Technical Team Leader - Perception is primarily responsible for ensuring that all of his or her team's activities run smoothly. He or she ensures that employees are motivated and has exceptional customer service skills. He or she organizes daily work and suggests ideas for continuous improvement. He or she must be independent, versatile, resourceful, and demonstrate positive leadership.

Duties and responsibilities

• Perform the duties of agents in their department as needed;
• Operate according to established policies and procedures and ensure that team members comply with them;
• Responsible for organizing the work of team members;
  Ensure work is distributed within the team, manage priorities, and ensure activities run smoothly and tasks are completed on a daily basis;
• Ensure all agents in the department perform at their best;
• Work with the supervisor and quality control agents to improve department performance;
• Act as floor manager when the team is on site;
• Approving team members' timesheets;
• Mobilizing and demonstrating positive leadership;
• Agreeing on and ensuring team members' schedules based on business needs;
• Providing support to team members and taking responsibility for resolving complex issues, among other things;
• Performing any other tasks assigned by your immediate supervisor or related to the position.

Qualities required to succeed in the role

• Recognized for efficiency, resourcefulness, and organizational skills;
• Recognized for a positive attitude and ideas for continuous improvement;
• Ability to adapt easily and quickly;
• Recognized as a team player;
• Natural leader.

Required knowledge and skills

• College diploma;
• One year of experience in a similar position in a call center;
• Experience in an SME (an asset);
• Ability to perform multiple tasks at once;
• Customer service skills;
• Ability to develop and maintain good interpersonal relationships and quickly establish a climate of trust with team members and customers;
• Recognized for persuasive skills and ability to close deals;
• Ability to anticipate and exceed the needs of your team;
• Strong technology skills;
• Good knowledge of Microsoft Office, and experience in data analysis and report creation with Excel;
• Bilingualism, both spoken and written (communication in French is very important as our team is predominantly French-speaking, but communication in English is essential as we now serve a growing English-speaking clientele).

Does this job offer appeal to you? Do you think you're the right person for us? Apply!

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.