Location: Montréal and Hybrid.

Pay: 3000 CAD / Month

Start date: ASAP (6 months that can convert into a Full Time Role).

Hey you!

Yes, you with the enthusiasm for nurturing relationships and passion for customer satisfaction! WeTransact is on the hunt for a Customer Success Intern to strengthen our team.

Whether you're sipping coffee in Lisbon or handling clients from your favorite corner at home, we want you to join us on this exhilarating voyage!

At WeTransact, we make listing on marketplaces effortless. Our SaaS solutions speak the language of simplicity, and now we're on the lookout for an intern who's all about ensuring our customers' satisfaction and success.

Responsibilities:

• Owning the Customer Journey E2E: You will be our client whisperer. From ensuring a seamless onboarding experience to making sure clients are maximizing our go-to-market strategies, you'll be there every step of the way.
• Handling Support Cases: Be ready to step into the shoes of our clients, understanding their concerns and ensuring they get the assistance they need in record time.
• Reporting Product Bugs: Your attention to detail will be pivotal in catching any glitches or issues in our product, ensuring our software remains top-notch.
• Building a Support System: We're counting on your innovative spirit to design and implement a support system that's as robust as it is user-friendly.

Desired skills - if these sound foreign, fret not! Consider this a sneak peek into the learning journey ahead. And hey, we aren't about grades and degrees.

• Customer Relationship Guru: Knowing the basics of CRM tools can be a great advantage, but if you're a newbie, we're excited to guide you!
• Tech-savvy Communicator: Ever handled software issues? Or maybe you just love ensuring people get the most out of their tech tools. Either way, you're in!
• Feedback Analyst: If you have an eye for recognizing product inefficiencies and can communicate them effectively, you're golden. But don't stress if this sounds new; we'll be on this journey together.
• Team Collaborator: Ever worked closely with product and sales teams? It's a bonus if you have. If not, as long as you're keen, you're in!

Compensation:

Sure, you're thinking about the perks of the job. Well, here you go - a monthly stipend of 3000 CAD. How's that for starters?

Perks:

Beyond the pay, we've got an array of perks that are bound to keep that pep in your step. Got any suggestions? Our door is always open!

So, if the idea of shaping customer experiences, working closely with amazing products, and diving deep into the SaaS world excites you, hop aboard the WeTransact ship as our Customer Success Intern.

Don't second-guess. Apply straight away. Even if you don't tick every box, we're keen to meet you. Let's craft something beautiful together!

Industry : Software Development

Employment Type : Full-time