Introduction

We are currently hiring a Field Service Technician for our client. The Field Service Technician acts as the face of the company while ensuring top-notch service for customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, and other Customer locations to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, washer/disinfectors, surgical equipment such as tables & lights, and other products as needed. Additionally, you will be responsible for building positive relationships with Customers and colleagues and completing necessary administrative tasks.

This is an on-the-road job requiring travel around Montreal and Quebec City.

Responsibilities

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues/problems.
• Perform preventive and corrective maintenance required on product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required, etc.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote company growth through identifying sales opportunities and recommending products/services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.
• Be a positive ambassador for the company at Customer sites.
• This position may be elevated to a Field Service Technician II role for candidates that possess an appropriate level of relevant experience as determined by the company.

Requirements

• High school diploma or GED with 2+ years of relevant experience required.
• Valid driver's license is required.
• Ability to work flexible hours and travel locally as required.
• Strong technical, organizational, problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with navigating a computer and exposure to Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple, changing priorities.
• Willingness to work in a hospital setting that may include visibility to emergency trauma.
• Physical working requirements include: Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
• Performing work from floor level to above shoulder height. This may include the use of ladders and/or scaffolds.
• Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.
• Walking and standing for extended periods of time.
• Working in confined spaces and under variable temperatures

What We Offer

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About Us

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