Role Overview:

As a Customer Service Agent, you will play a key role in ensuring customer satisfaction by being the first point of contact for inquiries. You will effectively handle customer issues and inquiries, always keeping customer satisfaction as a priority.

What You'll Be Doing:

• Answer incoming phone calls, emails, and online chat requests, providing clear and accurate answers regarding relocation policies.
• Effectively resolve customer inquiries in a timely manner.
• Communicate clearly and professionally when handling different topics.
• Understand, clarify, and address customer needs by gathering relevant information.
• Conduct research to provide solutions for customer issues.
• Collaborate with teammates and other departments to solve problems and share insights.
• Be adaptable and assume additional responsibilities, working flexible hours as needed.
• Perform administrative tasks to support the Contact Centre operations.

What You Bring:

• High school diploma or equivalent.
• Previous experience in a customer support role, preferably in a contact center.
• Strong phone and verbal communication skills.
• Strong multitasking, time management, and prioritization skills.
• Bilingualism (French and English) is required.
• You foster a culture of inclusivity, value diversity, and recognize the importance of empowering others through authenticity.
• Ability to work with minimal supervision in a fast-paced environment.
• Applicants must be eligible for a security clearance through PSPC