Company Overview

IC Savings is a credit union that focuses on bringing the benefits of co-operative banking to more than 17,000 personal and business members, whether online, by mobile or in branch at its eight locations in the Greater Toronto Area. To learn more, visit .

Job overview

The Fulfillment Specialist provides administrative support to the assigned Underwriter(s) to ensure timely processing of submitted loan and mortgage applications. The position is responsible for planning and carrying out the administrative duties and ensuring timely flow of accurate information in all aspects of new mortgage/loan development and processing.

Who are we looking for?

We are looking for bright, detailed, organized and member-centric individual who is passionate about mortgage industry to join our lending team. This supporting position is a great opportunity for anyone looking to build a long-term career in the lending services. This position was previously referred to as Underwriting Assistant, and we have updated the title to better reflect the industry standards, but the scope of the role remains the same.

If you are passionate about gaining valuable insight into the operational side of lending and developing into a future underwriter, this opportunity might be right for you.

Major duties and responsibilities

The Fulfillment Specialist assists the Senior Underwriter and/or the Underwriter in achieving targets across all parameters of the business by providing excellent administrative support, as follows:

• Assist in the application process including, but not limited to, all pertinent personal and credit information from the broker/member (client), confirm employment, salary and source of down payment and submit application to the Senior Underwriter or the Underwriter with the recommendation of file complete.
• Validate and follow-up on mortgage/loan conditions and supporting documents.
• Ensure that broker documentation, i.e. income, appraisal, etc. match the details on the member application; bring forward all discrepancies to the attention of underwriting to ensure they are identified and explained in the write up.
• Proactively provide exceptional broker service by demonstrating professionalism, commitment to service and following up with every broker interaction when directed.
• Communicate with mortgage brokers (when directed), solicitors, underwriters and management regarding mortgage status, requirements and conditions.
• Assist with preparation of mortgage files and the essential content of write ups, when directed.
• Ensure all forms and mortgage/loan files are accurately completed, organized and approvals finalized prior to preparing file for instructions to Solicitor and submission for quality control approval.
• Monitor the file with Funding until file is complete.
• Always maintain confidentiality of all member information and files.
• Perform other duties as assigned.

What we're looking for?

The successful candidate is someone who is passionate about the mortgage industry, is extremely organized and detailed with high degree of accuracy, is committed to customer service excellence, and enjoys fast paced and deadline-driven role.

This individual also meets the following qualifications:

• At least 1-2 years of work experience in the retail banking role; prior experience in the loan administration or lending role, considered an asset.
• Completion of high school diploma; completion of post-secondary education and/or courses/certificates with focus on mortgages and real estate preferred.
• Strong interpersonal, team player, customer service and communication skills; ability to effectively deal with a range of people.
• Ability to deal appropriately with confidential information and sensitive issues.
• Effective multi-tasking, priority setting and time-management skills with ability to follow up and follow through independently, strong sense of urgency.
• Ability to work with strict deadlines and maintain composure under pressure.
• Strong work ethic skills; self-motivated; take ownership, accountability and initiative.
• Very good English communication skills (written and oral).
• Strong computer skills in using MS Excel, Word, PowerPoint, Outlook and Internet; knowledge and experience in preparing reports, spreadsheets and creating correspondence.

Working conditions

• Professional, team oriented, office environment.
• Standard corporate business hours based on 37.5-hour work week: 9:00 am - 5:00 pm ability to work overtime, if required.
• The physical demands are representative of those that must be met by being able to successfully perform the essential functions of the job; these include, but are not limited to: sitting, considerable use of computer and phone, seldom moving items up to 25 pounds in weight.

How to apply?

If you think you have what it takes to be a successful member of our team, please submit your resumé directly to IC Savings at (do not submit applications via LinkedIn).

In the subject line, please specify " Fulfillment Specialist ".

IC Savings is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

IC Savings has implemented Covid-19 vaccination policy, requesting all employees, including new hires, to be fully vaccinated. The requirement to be fully vaccinated is subject to the Ontario Human Rights Code, and the Company will provide suitable accommodation, whenever possible, to individuals who cannot be vaccinated due to disability or other grounds protected by the Code.

While we thank all applicants for their interest, only those selected for an interview will be contacted.