Field Service Engineer - Medical Imaging

Location: Toronto (Canada)

A leading company in the development, manufacturing, and servicing of advanced nuclear medicine imaging systems is looking for Field Service Engineers to support its growing customer base in Toronto . The company is pioneering the shift from analog to digital detection technology in SPECT imaging, helping clinicians deliver better care at lower cost.

Your Responsibilities

• Deliver on-site and remote technical support for software, firmware, networking, and clinical applications.

• Ensure a seamless customer experience by taking full ownership of issue resolution and follow-up.

• Coordinate with internal teams (Service, Operations, Engineering) to improve product reliability and serviceability.

• Support new product launches and first-of-a-kind system installations.

• Provide status updates to both internal stakeholders and external clients.

• Serve as a technical resource and customer advocate.

• Collaborate with Sales and Applications teams to provide technical support when needed.

• Suggest improvements in tools, training, and processes to boost field efficiency.

What We're Looking For

• Hands-on experience troubleshooting electrical/electronic equipment.

• 3+ years of experience installing or servicing medical imaging systems (CT and Nuclear preferred).

• Solid computer skills, especially with software installations and system upgrades.

• Ability to work independently and manage time effectively.

• Willingness to travel (up to 30%, including occasional air travel).

• Based within 100 miles of Toronto or Philadelphia.

• Strong communication and customer service skills.

Desired Skills and Experience

FSE/ MEDICAL IMAGING/ ENGINEERING /SPEC-T / CT-SCAN