Company Description

At CUCINA Fine Foods, we are passionate about sourcing the best foods of the Mediterranean and sharing them with our clients across Canada. We are a small family business and we are looking for a passionate and dynamic candidate to join our growing team.

Do you love sharing your passion for good food? Helping customers find items they will love to discover? Do you enjoy wearing many hats? Are you known for your resourcefulness, your ability to learn quickly, your attention to detail? Are you organized and work well under pressure? Are you fluent in French and English? Do you have a knack for creating beautiful documents? Would you enjoy assisting team members from other departments in order to help operations run smoothly and improve company processes? This position could be for you!

Role Description

The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, managing customer service interactions, and improving the overall customer experience.

Tasks and responsibilities:

- Lead the order entry process by entering orders in the system and communicating with clients to propose solutions when what they want is not available. Cross-selling and Up-selling.

- Administer accounts payable by recording supplier invoices and linking them to payments made to support the procurement management function.

- Administrative assistance to the executive team with tasks including: data and document entry; creating documents and reports; developing and maintaining a document filing system; managing correspondence with suppliers following order placements to ensure timely delivery; entering POs into the system; updating prices across all channels (software, price list, customer platforms); sending and submitting documents on customer portals; organizing logistics and communicating with transport providers; etc.

- Oversee the company's onsite quality system by developing best practices to ensure product quality. This includes: working closely with the Operations Manager and Procurement Manager to ensure compliance with internal procedures, training and communicating regularly with the team to ensure proper application of procedures

- Develop and maintain procedures to ensure positive customer engagement and build company loyalty

Skills:

- Adaptability - understanding that priorities can change rapidly

- Works well under pressure

- Attention to detail

- Contributes to a healthy company culture by fostering a positive and pleasant work environment

- Wears many hats

- Excels at problem solving

- Takes pride in being the face of the company

- Commitment to customer satisfaction