Grow with us

Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at Starwood Hotels understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.

We're currently in search of a General Manager for 1 Kitchen & Flora Lounge who shares these values and will champion them at 1 Hotel Toronto.

General Duties

• Deliver service in accordance with Forbes Travel Guide Five-Star standards, ensuring a refined, anticipatory, and personalized guest experience at all touchpoints.
• Develop the departmental budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed. Maintain a positive cost management index for departmental operations.
• Oversee daily operations and provide hands-on support by thoroughly understanding all roles to effectively step in when needed. Ensure team members remain productive and aligned with service standards.
• Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action. Respond quickly and proactively to guest's concerns and take ownership of guest complaints/problems until they are resolved or addressed.
• Collaborate with the Marketing team to create and execute a cohesive marketing strategy that aligns with the restaurant's concept, encompassing social media, on-site collateral, and event initiatives. Conduct quarterly reviews to evaluate effectiveness and provide insights on wins and areas for improvement.
• Improve service by communicating with and assisting team members to understand guest needs, providing guidance, feedback and individual coaching when needed.

About you

• Passionate about food & beverage and a minimum of 4 years of similar work experience.
• A post-secondary diploma or degree would be a plus.
• Previous experience in a luxury hospitality environment is considered an asset.
• An expert in food & beverage operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation.
• Current Ontario Smart Serve Certification required.

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!