Position Overview

The Wholesale Customer Care Administrator plays a key role in delivering exceptional service to B2B (business-to-business) clients by supporting wholesale operations, managing order flow, and acting as a key point of contact for wholesale partners. This role requires strong communication, organizational, and problem-solving skills to ensure customer satisfaction and seamless internal coordination.

Key Responsibilities:

Customer Service & Account Support

Serve as the primary point of contact for wholesale customers via email and phone.

Respond promptly and professionally to inquiries regarding orders, shipping, product details, pricing, and inventory availability.

Build and maintain positive relationships with wholesale clients to ensure high levels of satisfaction and repeat business.

Order Management

Enter and process wholesale orders in ERP systems (e.g., CIN7, NuOrder etc).

Ensure accurate data entry and monitor order fulfillment progress from start to delivery.

Coordinate with warehouse, logistics, and production teams to ensure timely shipping and issue resolution.

Administrative Support

Maintain organized records of orders, communication, returns, and invoices.

Generate reports related to wholesale performance, order history, or backorders.

Assist in onboarding new wholesale accounts by setting up profiles and sharing product information or marketing materials.

Issue Resolution

Proactively identify and resolve order discrepancies, delays, or customer complaints.

Process claims for damages or returns following company policy and ensure proper documentation.

Internal Collaboration

Work closely with sales representatives, account managers, and the marketing team to support campaigns or promotions.

Liaise with production to communicate inventory forecasts and manage pre-orders or custom orders when needed.

Qualifications

2+ years of customer service or administrative experience, preferably in wholesale or B2B environments.

Proficiency with Microsoft Office, Google Workspace, and CRM/ERP platforms.

Strong communication and interpersonal skills.

Detail-oriented with excellent organizational abilities.

Ability to multitask and manage time effectively in a fast-paced setting.

Preferred Skills

Experience in the fashion, jewelry, or consumer goods industry.

Knowledge of wholesale processes, terms (e.g., net terms, MOQs), and logistics.

Familiarity with e-commerce platforms (e.g., Shopify, Faire, JOOR).

Working Conditions

Hybrid or remote flexibility depending on company policy.

May require occasional attendance at trade shows or support during peak seasonal periods.

Location:

This is a full-time, permanent position based in our downtown Toronto office. Candidates must be legally authorized to work in Canada.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

We are an equal opportunity employer and provide accommodations upon request.

About Dean Davidson:

Dean Davidson is an internationally renowned Canadian jewelry designer who was honoured as the Canadian Arts & Fashion Awards 2019 Accessory Designer of the Year. We are a fast growing direct-to-consumer business, based in downtown Toronto, Canada, that can also be found in over 300 luxury boutiques and department stores across the globe.

We make high quality jewelry that become an instant classic and will stand the test of time. Our designs have recently been worn by Oprah, Jennifer Lopez, Meghan Markle and many more.

There are a lot of exciting things happening in our studio and we're growing quickly. Working alongside the rest of the Dean Davidson Design team we are looking for someone who is a team player and has a passion for the fashion industry!