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SUPERVISOR: Manager of Operations

THE ROLE: The Sales Order Associate is responsible for accurately and securely processing customer orders. This position requires excellent customer service skills and attention to detail. The Order Entry Specialist will review customer orders to ensure accuracy and completeness, enter orders into the system, and provide follow-up on any discrepancies. The Order Entry Specialist will also provide customer service to answer any questions or address any concerns that customers may have. This position requires excellent organizational, communication, and computer skills.

Responsibilities:

Sales Order Associate Duties

Accurately input customer orders into the system

Verify customer information and enter into the system

Answer customer inquiries about pending order status

Process orders for shipping and billing

Maintain accurate records of customer orders

Stay up to date on inventory levels and availability

Sales Order Associate Skills

Excellent customer service skills

Ability to operate computerized order entry systems.

Attention to detail.

Ability to work with a fast-paced team environment

Candidates with practical experience in SAP will be given preference.

Sales Order Associate Requirements

Knowledge of computers and software applications

Excellent written and verbal communication skills

Excellent customer service skills

Ability to prioritize and manage multiple tasks

Personal Traits

Excellent communication skills

Ability to multitask

Attention to detail

Ability to work in a fast-paced environment

Education:

High School Diploma (or equivalent general education certificate received).

Minimum of 2-year experience working in a similar role.

Ability to handle multiple demands, competing priorities, adapt to new ideas and constant changes.

Must be able to work in a team environment and also independently.

Experience working within SAP and Salesforce would be considered an asset

Have the ability to write and speak English fluently.

What We Offer:

• Salary range of $45,000-$50,000 based on your skill level, qualifications and experience.
• Annual performance bonus
• 5% RRSP Contributions
• Extended health and dental