IT Deskside support technicians, bilingual

• $25-38/hour based on experience
• 6 months CONTRACT with possibility of extension (Monday to Friday, 37.5 hours/week)

Location: Montreal - 100% Inperson

Start Date: ASAP

Language Requirement: Bilingual (English and French)

Engagement Type: Full-time consulting

Key Responsibilities:

• Provide on-site and remote technical assistance, including support via phone and Tech Café presence.
• Assist with Windows 11 migration across sites, including device imaging, pre-staging, deployment, and troubleshooting.
• Offer user guidance for OneDrive backups, mobile device support, and specialized Lenovo applications.
• Log, triage, and resolve technical incidents and requests, escalating as needed.
• Maintain visibility on-site through proactive office walkthroughs.
• Collaborate with service desk, telecom, and other IT teams for issue resolution.
• Document all work in ticketing systems such as ServiceNow.
• Support setup, maintenance, and troubleshooting of conference and server room equipment.

Desired Qualifications:

• Windows Migration experience
• Familiarity with Windows 11 is a MUST
• ServiceNow experience as a Ticketing platform is a MUST
• Experience working in a Server room
• Excellent customer service and communication skills (English and French).
• Strong soft skills and professional demeanor when dealing with users.