Skills and Responsibilities:

Responsibilities

• Support software deployment to production systems.

• Create and Maintain SOP's, training documents for each release.

• Provide in-person support and training to users for application changes.

• Excellent problem-solving abilities and a strong willingness to learn.

• Work collaboratively with other teams to ensure smooth rollout, resolve issues and as required for any escalation.

• Collect feedback to refine processes.

• Work on initiatives and continuous improvement process around proactive reporting, and support.

• Provides regular updates to internal and external teams as required.

Mandatory skills and experience:

• Must be a strong communicator in English and French, both written and verbally.

• 2-3 years of experience preferably in pharmacy management systems.

• Must have good documentation skills to create clear and concise documents.

• Ability to perform multiple tasks to ensure no slippage.

• Excellent analytical and problem-solving skills.

• Valid Driver's license.