Progression3 is in search of a Desktop Support Technician in Scarborough.

Bilingual French/English is required for this role.

Skills and Experience

• Strong understanding of the O365 suite of applications, Break/Fix HW, and ability to communicate with VIP end users effectively
• Experience with Boardroom support/Video Conferencing
• Test and image desktops and laptops
• Installing and configuring OS on client laptops and desktops
• Migrating client data to new laptop
• Managing and updating tickets via the client's ticketing database
• Set up new configurations for computers including OS image deployment Install, configure and upgrade software applications including rollout project
• Troubleshoot and resolve software applications and OS related problems
• Track and route problems and requests tickets, and document resolutions Identify, prioritize, and escalate situations requiring urgent attention
• Perform system health check and mitigation to meet software and security standard including encryption, patching and backup
• Core Client Hardware: Lenovo Thinkpad laptops, Dell Optiplex desktops, MacBooks
• Software Environment: MacOS, Microsoft Windows 11 / 10 / 7 / XP / 2000 / XP OS, Microsoft Office 365 / 2003 / 2007 / 2013 / 2016, Microsoft ATP and LAPS, Quest KACE, Crashplan, McAfee AV / ePO, Palo Alto Network VPN, Adobe Acrobat, SAP, Exceed on Demand and EDA tools for Windows