Working Location: Mississauga, ON - Hybrid 3 days at office

Role Responsibilities:-

- Adhering to SLAs

- Mentoring / Training Team Members

- Handling tickets / requests

- Perform root cause analysis

- Troubleshooting technical issues

- Defining processes and ensuring that the processes are adhered to

- Oversees and is responsible for successful completion of Installation, configuration and migration

- Ensure maximum uptime according to the SLA

- Understanding of Multi-geo support environment

- Responsible for building / maintaining a test environment

- Responsible for strategizing a backup plan and test plan for failure scenario

- Improves and maintains customer and employee satisfaction

- Suggests new technologies and design changes

- Monitoring and maintaining SLA requirements by the team members

- Planning Backup/Restoration Strategy for 24x7 operation support

- Suggesting patches/upgrades to maintain security level

- Testing / Auditing/processes as required from time to time

- Identify Skill gaps and plan for training / knowledge updating

Skill set Requirements :

Mandatory:-

• Proven independent and direct capability at building, configuring, and upgrading CICS Transaction Server regions in a production environment.
• Proficient with associated product installations, applying maintenance, customizing products, configuring products
• Proven problem determination skills demonstrating independence and experience in troubleshooting, researching, and resolving complex issues, showing strong ability to utilize system diagnostics to arrive at problem solutions
• Demonstrated strong problem solving skills, including dump reading and use of performance monitors like CA-Sysview.
• Understanding of SMP/E concepts and IBM tools for identifying problems and fixes (IBMLink, SIS, ETR, etc.). Proficient with SMP/E (commands, terminology, problem determination).
• Build from scratch as well as clone CICS regions to be used in single, MRO or CICSPlex environments
• Use CICSPlex Web-User-Interface to create and administer changes in CICSPlex environments such as transaction route rules and real time analysis
• Create historical reports using Tivoli and SMF data in response to customer inquiries regarding transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc.
• Monitor CICS performance using Omegamon and TMON in response to client calls about transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc.
• Perform upgrade activities required when moving CICS, CPSM or CTG to newer versions or releases
• Read and interpret CICS system dumps
• Install, customize, maintain 3rd party products such as Compuware's Abed-Aid/CICS, Xpeditor, CAFC, MacKinney Batch to CICS, etc.
• Participate in annual Disaster Recovery exercise activities: attending meetings, making CICS resource definition changes, monitoring network swing traffic, etc

Good to Have:-

• Research and apply fixes to CICS, CPSM and CTG
• Experienced in independently and directly managing projects of mid and high-level complexity
• IBM Assembler language familiarity, to be able to look at code and dumps and also to work with Exits

Soft Skills/Other skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE (Including MS Project and Visio)

- Should have a great customer handling skills

- Able to handle unforeseen situations

- High level of acceptance

- Can drive HCL's value and its methodology

- Worked on Production systems

- Datacenter understanding

- Experience with Database Migration, Installation, Upgrades and Patching

- Knowledge of Data warehousing and Other Technologies(RDBMS)

- Desirable to have experience in Federation set up

- Storage Management Techniques

- Experience on Sun / VERITAS / TSA cluster

Years of Experience

Total : Above 7 to 9 Years of experience

Relevant : Minimum of 7 yrs in CICS L3 support