Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world's best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, BS1 and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Required Skills:

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services

• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle

• Work with vendors to conduct physical asset audit and maintain asset stock rooms

• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)

• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information

• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills

• Smart hands support for Server and Network devices

• Train the Trainer

Roles & Responsibilities:

• 100% Work from Office (Client location)

• Asset inventory management (New Device Asset/Import/Physical Stocking)

• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.

• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)

• Accessory Request Fulfillment and Unknown Device Research/Investigation

• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)

• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)

• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)

• New Hire onboarding training and orientation

• AV Meeting Room support

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.