Needs to have experience in ServiceNow working directly with assets.

Experience working with assets in the CMDB table in ServiceNow

Responsibilities includes:

• Monitoring two shared mailboxes for asset updates, handling asset refresh inquiries, and working with Absolute.
• Manage operational requests and workflows through ServiceNow
• Coordination of inventory tracking, shipment documentation, and other warehouse-related activities.
• Coordinate schedules, meetings, and communications using Microsoft Outlook
• Support the warehouse team with documentation, shipment tracking, and reporting
• Collaborate with internal stakeholders to ensure efficient warehouse operations
• Identify opportunities for process improvement and recommend operational enhancements
• Assist with inventory tracking and documentation related to incoming and outgoing shipments

The ideal candidate should also have:

• A strong understanding of hardware assets in ServiceNow, including how to interpret asset history and making updates in the hardware asset table
• Experience in ServiceNow working directly with assets.
• Intermediate Excel skills are preferred
• Familiarity with Power BI is a nice bonus
• Proven experience in an operational support role
• Strong verbal and written communication skills
• Highly detail-oriented with a proactive approach to tasks
• Excellent organizational, time-management, and problem-solving skills
• Experience in a warehouse or logistics environment
• Familiarity with inventory tracking systems or warehouse management software