AEM Platform Manager

Position Summary

As part of the Digital Platform team, the AEM Platform Manager will play a key role in delivering innovative and user-centric digital experiences. This role is responsible for maintaining the overall health, performance, and efficiency of the Adobe Experience Manager (AEM) platform and its associated digital asset management (DAM) system. The ideal candidate will drive platform optimization, promote best practices, and support cross-functional collaboration across business units to ensure the effective use of digital assets and tools.

In this role, you will also contribute to the continuous improvement and automation of DevOps processes, including digital code delivery and system integration. You'll work alongside a dynamic team of release engineers, developers, and business stakeholders to support timely and secure technology implementations.

Key Responsibilities

Digital Asset Management

• Organize and manage digital assets within AEM to support all business lines and channels
• Monitor asset uploads to ensure metadata accuracy, naming conventions, and folder structure compliance
• Design and maintain efficient workflows for ingestion, tagging, metadata, access rights, and searchability
• Implement governance standards for metadata, taxonomy, and DAM structure
• Provide architectural guidance on using AEM Assets to development teams and business units
• Create documentation for asset management procedures and best practices
• Conduct regular audits to identify and remove outdated content
• Collaborate with stakeholders through a DAM Governance Committee or Center of Excellence

System Maintenance and Optimization

• Use monitoring tools and reporting systems to track and improve AEM platform health
• Act as the primary contact for AEM-related technical issues and coordinate with Adobe support
• Stay current with AEM releases and updates, assessing their impact and ensuring compatibility
• Manage configurations for domain settings, SSL, and IP ranges
• Monitor website traffic and manage Web Application Firewall (WAF) settings for enhanced security
• Execute DAM cleanup and archiving activities

Integration and Cross-Team Collaboration

• Lead integrations within AEM, including Adobe product connectors
• Work closely with marketing, HR, creative, and content teams to ensure consistent asset usage
• Partner with vendors and third-party providers to ensure cohesive platform functionality

User Support and Training

• Provision and audit AEM user accounts for internal and external users
• Develop and maintain user guides, training materials, and technical documentation
• Provide hands-on training and support for AEM Assets users
• Ensure new features are tested and implemented according to technical and business requirements

Security and Compliance

• Enforce compliance with digital asset governance policies
• Monitor usage patterns and perform audits to ensure secure and appropriate access
• Manage permissions and access controls to safeguard sensitive content

Required Experience & Skills

• Experience in the financial services industry
• Deep understanding of the AEM platform, including Assets, Sites, and Cloud Manager
• Knowledge of metadata best practices and digital asset workflows
• Skilled in organizing and managing large digital asset libraries
• Experience with AEM integrations and Adobe product connectors
• Familiarity with Java, HTML, CSS, JavaScript, HTL, JSP, Sling Model, and JCR
• Proficiency with version control tools and Atlassian tools (JIRA, Confluence)
• Experience with automation and CI/CD pipeline tools
• Strong communication and collaboration skills
• Ability to train users across varying levels of technical proficiency
• Problem-solving mindset with a proactive approach to platform improvements

Education

• Bachelor's degree required
• Master's degree in technology or business preferred

Core Competencies

• Change Management: Able to lead and support others through change while maintaining productivity and engagement
• Versatility and Resilience: Skilled at managing multiple initiatives within a dynamic environment
• Development of Others: Committed to fostering team growth through coaching, mentoring, and empowerment