banking or financial background is required

Pay rates:

INC - $54.16

T4 - $46.21

Contract Period: 24 months with potential to extend or convert

Location: Toronto, ON

Location Type: Hybrid; 2 days a week (Tuesdays & Thursdays)

Business Hours: Monday to Friday

MUST have:

• 5+ years in Retail Banking industry in areas such as Product, Operations, Branch or Customer Service

• Understanding of retail banking products and business processes

• Quantitative skills with the ability to analyze issues, consolidate learning to develop strategies, and deploy tactics

• Analytical skills and strong attention to detail

• Experience of leading cross-functional initiatives

• Bachelors Degree

You might also have:

• Excellent relationship development and management skills

• Ability to prioritize and manage multiple assignments simultaneously

• Team oriented, flexible, collaborative

• Results oriented, driven and self-motivated with a commitment to excellence

• Advanced PowerPoint and Excel skills

Job Responsibilities:

• Execute on and resolve customer inquiries and escalations from various teams related to New to Canada customer accounts
• Perform impact assessment for a new regulatory, policy or process requirement impacting New to Canada programs, create detailed change management plans and workback schedules, get alignment from cross-functional partners and oversee execution
• Develop and maintain program dashboards and update monthly metrics and management reporting
• Update external and/or internal program documents
• Work with Digital teams to create detailed requirements and perform UAT