Role: Senior Product Manager, Business Digital Enablement CRM Solutions

Story Behind the Need

Business group: IB Retail Value Proposition - International banking retail includes different international countries mainly LatAm operations, this specific one covers ECR, DR and Peru and Chile - working in business and digital lines for retail banking for those areas

Project: Product Manager for CRM Retail Project for next 1.5 years - modernization of customer relationship system, platform that advisors use in the branches, the platform (Sales Platform) is 9+ years old, the platform is being modernized to a new one Retail Plus (in house platform) - platform is to manage relationship with clients and to action campaigns there, to manage portfolio with clients and for reporting purposes - phase: has already been implemented in Chile, so will be re-using some of the components, functionalities to replicate in the other regions, so there is a template

Candidate Value Proposition:

The successful candidate will have the opportunity to work with international stakeholders, exposure to a high-visibility digital project, work in close partnership with consumer and small business teams, for a top 5 Canadian Bank.

Candidate Requirements/Must Have Skills:

1) 3+ years' experience as a Product Manager in a highly cross-functional, cross-cultural environment

2) Bilingual in Spanish + English required (professional proficiency in both)

3) 2+ years' Agile experience

4) 2+ years' experience with Jira, Confluence

5) Experience building and deploying technology solutions such as CRM from a business standpoint

Nice-To-Have Skills:

1) Experience deploying digital solutions in a fast-changing environment that drive P&L

2) Banking/FI experience

3) Strong knowledge of other consumer and small business technologies including origination, core bank, risk and other systems