Lead, mentor, and develop the service desk team, ensuring high levels of motivation and performance.

• University or College Degree or equivalent experience.
• 6+ years' technical and operational support experience
• 5 Years of Service Desk/Help Desk.
• 5 Years of support experience as an IT Manager
• Manage day-to-day operations of the IT service desk
• Develop and implement service desk policies, procedures, and service level agreements (SLAs).
• ITSM
• ITIL
• Ticketing systems
• Microsoft Office
• Freshservice
• Understanding of networking
• Hardware
• Software
• MCSE