Support Engineer- Bilingual Mandarin/English

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer that is Bilingual in Mandarin and English, with experience in in cloud computing, Azure, Security, Intune, identity and a history of supporting Windows Servers and Linux to place at our partner a large organization that operates under a shared service model, a Big Five Tech Giant.

Client: Big Five Tech Giant, a multinational technology corporation

Terms: 9-month contract, possible extension

Location: Toronto, Hybrid

Responsibilities:

• Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering
• Responsible for the customer support experience
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Key Qualifications:

• 5+ years technical support, technical consulting experience, or information technology experience
• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
• Minimum 3+ years experience with identity.
• Minimum 3+ years experience with security.
• Minimum 3+ years experience with intune.
• Fluent speaking, reading and writing in Mandarin and English

Microsoft Azure architecture and its components (Fabric, Compute, Storage)

Operating System & Networking:

o Master in supporting Windows Servers.

o Master in supporting Linux (RedHat/Ubuntu/etc.).

o Experience in Core Linux Administration (boot process, file systems, network device and protocol configuration) OR managing cluster environment (SUSE, RedHat, Veritas) OR core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

o Experienced in network configuration, troubleshooting, subnetting, Proxy services/servers, VPN, HTTP, TCP/IP protocols, iptables and route table support, general DNS services, and route/bandwidth problem diagnostics.

o Experienced in Web Server troubleshooting: IIS, PHP, Apache, Tomcat, etc.

o Experienced in Network performance fine-tune.

o Experienced in Enterprise Security solution design and troubleshooting.

o Experienced in 3rd party application-level troubleshooting or issue isolation.

Kubernetes:

o Master in Container technology.

o Experienced in Docker, Containers, Kubernetes and/or could deployment technologies.

o Experienced in Container networking.

o Experienced in building and maintaining application components in CI/CD (Git, Jenkins etc.).

Interview Process: We are working with the hiring manager on this position, interviews will be conducted by this person. This a great opportunity to join one of North Americas largest technologies corporations. With the ability to work gain onsite knowledge of Data Centers. This position will touch multiple lines of businesses within the corporation to surely benefit your career growth.