Management Trainee, Senior Credit & Collections Specialist (French Bilingual) -Remote Canada-MAN020106

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

JOB DESCRIPTION:

The Senior Credit & Collections Specialist role will require an individual to use creative thinking and problem solving to address complex disputes. This role will be required to interact with all levels within the organizations they support both internally and externally as well as conduct work independently. The qualified candidate will be able to leverage their analytical skills to drive resolution with customers while maintaining a high level of professionalism. This position will include a portfolio on customers in Quebec and excellent French language skills are mandatory.

Position location: This role will be on our hybrid schedule (3 days/week) out of our North Olmsted, Ohio location.

RESPONSIBLIITIES:

What you will be doing

• Manage the collection efforts for specific accounts receivable portfolio.
• Perform intricate research pertaining to customer disputes.
• Process credits for receivables portfolio pertaining to authorized programs and billing discrepancies.
• Identify unwarranted customer patterns and performs root cause analysis to resolve.
• Maintain credit history files.
• Identify delinquent accounts requiring external collection efforts.
• Review orders on credit hold and recommend appropriate course of action.
• Analyze system data to improve Accounts Receivable metrics.
• Assist Director of Credit and Collections with projects as requested

QUALIFICATIONS:

BASIC QUALIFICATIONS:

• Proficient in in reading, writing and speaking in French, preferably French Canadian
• Associate's degree or high school diploma/GED required.
• Minimum of 5 years Finance and/or Credit experience is required
• Excellent communication skills (both oral and written) with ability to maintain positive relationships at all levels
• Must be able to respond effectively to pressure and heavy workloads
• Individual must be detail oriented
• Must be recognized as a team player
• Must possess working knowledge of Word and Excel, graphics. Business Explorer experience preferred

PREFERRED QUALIFICATIONS:

• Bachelor's Degree preferred
• Familiarity with Amazon and EDI processes is a plus.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

The approximate annual base compensation range for this position is CA$60,000 to CA$64,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.