Position Title: Accounts Specialist - Loss Mitigation

Length of Contract: 12 months

Physical Working Location: Meadowvale, ON or Montreal, QC (hybrid- must go into the office once a month)

Hours of Operation: Monday to Friday, 11 AM - 7 PM / 12 PM - 8 PM (weekend availability preferred)

Pay Rate: $25.96/hr.

Job Summary:

We are seeking a compassionate and customer-focused Accounts Specialist to join our team. In this role, you will proactively contact clients who are not yet in collections or past due, but have been identified as high-risk for future delinquency. Your mission is to deliver financial wellness support by offering personalized solutions that promote long-term account health.

Key Responsibilities:

• Make 50-60 outbound calls per day to engage bank customers in meaningful financial wellness conversations.
• Educate customers on available options to maintain their accounts in good standing.
• Demonstrate empathy and professionalism in every interaction, ensuring a positive customer experience.
• Proactively offer preventive solutions to help clients avoid future delinquency.
• Maintain detailed and accurate records of customer interactions and proposed solutions.
• Meet individual performance metrics and team goals.

Must-Have Skills:

• Bilingual in both French/English (read, write, and speak).
• 2-3 years of experience in collections.
• Minimum of 1-2 years of customer service or call center experience.
• Comfortable working in a structured, performance-driven setting.
• Strong communication skills with the ability to express empathy, patience, and understanding.
• Proven ability to maintain a positive tone and high engagement in high-volume call environments.

Education:

• High School diploma required.

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at if you require reasonable accommodation.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.