JOB TITLE: Sales Associate, Rolex

POSITION DETAILS: Full time

REPORTING TO: Sales Manager, Yorkdale

POSITION LOCATION: Yorkdale Store

About Raffi Jewellers:

At Raffi Jewellers, we are proud to be a trusted jeweller in Ontario, serving the GTA, Mississauga, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our commitment to expertise and exceptional service has built lasting relationships with our clients, and we are honoured to continue exceeding expectations for generations to come.

Join the Raffi Jewellers Team at Yorkdale:

At Raffi Jewellers, we are committed to delivering a truly bespoke experience for clients with the Rolex brand built on authenticity, expertise, and exceptional service. We invite passionate, service-driven individuals to join our dynamic team and contribute to an environment where precision, luxury, and customer satisfaction are at the heart of everything we do.

Overview of Job:

As a Rolex Sales Associate at Raffi Jewellers, you are key in guiding clients through all steps of the Rolex experience of excellence. You will guide them in selecting the right products by offering detailed information and personalized recommendations, ensuring they feel confident and valued in their decisions.

As a Sales Associate at Raffi Jewellers, you will:

• Meet and exceed client expectations by guiding clients through the process of selection, decision making and client aftercare, using a detailed understanding of all products and services available.

• Maintain and transfer knowledge to clients of the brand's heritage, collection, features and key attributes and availability of products in adherence to Rolex and Raffi brand guidelines to assist clients in making the most informed decisions based on their needs and preferences.

• Work collaboratively within a team to meet boutique goals.

• Develop and foster long term relationships with clients to maintain a client portfolio for follow up and to address any post-purchase needs.

• Assist management with maintaining cleanliness, security and meeting brand expectations to promote a top-notch service experience.

• Ensure that all clients are met with exceptional standards of client care, keeping in mind the Raffi Jewellers philosophy of excellence.

• Perform other duties as assigned.

We'd love to hear from individuals who:

• Have 2-5 or more years of experience in luxury retail sales and/or hospitality.

• Can communicate effectively with a diverse client base and proven ability to make good judgements and decision making.

• Have a desire to work collaboratively within a team and committed to treating team members with respect and empathy, contributing to a positive working environment.

• Are client-forward thinkers and dedicated to cultivating and maintaining longstanding relationships with clients.

• Are curious, adaptable and willing to learn, with a strong attention to detail and organizational skills.

• Flexible to work hours based on operational business needs including evenings, weekends and holidays.

• Bachelor's degree is preferred.

• Proficiency in English is required. Bilingualism considered an asset.

• Qualified candidates must be legally entitled to work in Canada.

Why you'll love growing your career at Raffi Jewellers:

• Exceptional Team Environment: Join an innovative and supportive team dedicated to excellence and client satisfaction.

• Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.

• Exclusive Experiences: Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship.

• Commitment to Excellence: We value precision, integrity, and the highest standards of service in every interaction; not only for our clients, but also with every member of our team.

• Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package.

• Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

Diversity and Inclusion:

Raffi Jewellers is committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply.

Raffi Jewellers welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

How to Apply:

If you're ready to join a dynamic team and grow your skills and career in top-end luxury retail, we'd love to hear from you! Please submit your resume or send us an email at .

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected to proceed will be contacted.