Who are my client?

They are on a mission to transform HR for everyone.

My client builds AI agents for HR departments. The company leverages the power of

generative AI to automate and accelerate routine tasks for HR teams such as employee

onboarding, payroll, and paying international team members. The AI agents allow

users to access the world's HR knowledge and execute tasks such as AI-powered employment

agreement generation.

The company is headquartered in Toronto, Canada and is backed with over $30M in funding by very reputable investors.

With the advancements in AI agents, technology companies like this are turning

labour into software. That means the addressable market is not the software market, but the

services market measured in the trillions of dollars. We have a world-class suite of seasoned

executives from some of tech's most prestigious companies, and are continuing to scale our

team very quickly. My client has found a product-market fit and they're excited by their mission

to build tooling for the future of HR. Interested in joining their customer obsessed, hardworking,

and fast-moving team? Check out the opportunity below.

The Opportunity:

My client is seeking a Customer Success Manager to lead and scale their client support

function in the fast-paced world of Employer of Record (EOR) services. This role will be at the

heart of customer interactions - ensuring questions are resolved promptly, onboarding is

smooth, and issues are handled with care and precision. The ideal candidate will be

detail-oriented, a natural self-starter, and be adaptable to their ever-evolving software as they work to provide a best-in-class platform for their customers.

Key Responsibilities:

Provide timely, high-quality support by serving as the first point of contact for customer

inquiries handled through the ticketing platform.

Facilitate a seamless onboarding experience, guiding clients through platform adoption.

Proactively identify and escalate potential issues that could impact customer satisfaction.

Collaborate with multiple departments to report issues, suggest improvements, and optimize

the customer journey.

Review support data to pinpoint inefficiencies and recommend automation or process

optimizations.

Serve as a product expert, educating customers on the platform's features to enhance

their experience.

Develop and maintain competency in the areas of international HR and international

payroll

Great Candidates will have:

2-4 years of total experience, with at least 1 year in a start-up environment.

Detail oriented and able to work independently with little supervision, as well as working

effectively in a team environment.

Exceptional written and verbal communication skills.

Hands-on, can-do mentality, comfortable in fast-paced environments.

Experience with Customer Support & Helpdesk Software like Zendesk, Intercom.

Extensive experience with tools like Google Suite, Microsoft Office, and other similar

platforms.

Experience with multiple payroll platforms and international payroll experience a plus

Experience with benefits providers and administration a plus

About the team:

We're an early stage company and we love to collaborate in person 5 days a week in our

Toronto HQ.

We offer a healthy benefits & perks package, including lunch everyday

Customers are the heart of our business, we're obsessed with our customers, and that

drives the bulk of our decisions.

Big challenges don't scare us. We're solving global problems that need creativity,

technology, and determination. Be part of the impact!

We'll grant you a lot of autonomy and trust, and back it up with meaningful

empowerment and support.