Customer Success Manager

Location: Canada

Department: Customer Success

Work from Office is mandatory

Looking for Immediate joiners or 15 days

Experience Required: 3+ years in a customer-facing role

Role Overview

We're looking for a proactive and customer-focused Customer Success Manager (CSM) to join our growing Customer Success team. As a CSM, you'll be the strategic partner to a portfolio of clients, helping them realize the full value of our solutions. Your role will combine relationship management, technical advisory, and cross-functional collaboration to ensure exceptional customer experiences and long-term success.

Key Responsibilities

• Serve as the main point of contact for assigned clients, building trusted, long-term relationships.
• Understand client goals, identify growth opportunities, and provide strategic recommendations.
• Conduct regular check-ins, reviews, and training to ensure optimal platform adoption.
• Monitor customer health and proactively address issues, ensuring high retention and satisfaction.
• Partner with Sales on renewals and upsell opportunities.
• Collaborate with Marketing and Product teams to share customer insights and create engaging content.
• Champion the voice of the customer internally to influence product improvements and service delivery.

What You'll Bring

• 3+ years in Customer Success, Account Management, or a related client-facing role.
• Proficiency with CRM and support tools (e.g., Salesforce, Zendesk, Outreach.io).
• Excellent communication and interpersonal skills with a consultative mindset.
• Strong analytical, organizational, and problem-solving abilities.
• Self-motivated, adaptable, and comfortable working in a fast-paced environment.
• A passion for helping customers succeed and a bias toward action and results.

Why MediaMint?

• Work with innovative global clients and cutting-edge technologies.
• Join a values-driven team focused on collaboration, growth, and impact.
• Be part of a rapidly growing company with opportunities for learning and leadership.

Visit us at:

• Join us. Grow with us. Thrive with us.