Hamster is seeking a highly motivated and experienced Account Manager to join our team. Hamster is a trademark of Novexco Inc., the largest Canadian-owned office supply distributor.

As an Account manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth in Toronto. This is a key role within our organization and requires excellent communication, leadership, and sales skills.

Key Role Highlights - What to Expect

• To focus on outbound sales, including both business development and account management
• To work from a home office with all necessary tools provided for remote success
• To visit the office approximately 10% of the time for meetings, team collaboration, and training
• To earn a competitive base salary starting at $60,000 and up, based on experience
• To receive a car allowance of $9,000 to support travel to client sites
• To benefit from a commission structure representing approx. 25% of base salary, with no cap and real potential to earn more
• To enjoy a full benefits package and pension plan
• To grow within a proudly Canadian company that values its employees and promotes from within.

Your role

• Ensure the achievement of sales objectives set by the sales director.
• See to obtaining adequate profit margins from sales made.
• Ensure the retention of customer accounts.
• Evaluate the needs of each customer, follow up and propose a product purchase agreement.
• Maximize sales by visiting customers regularly according to established frequencies.
• Ensure that customers have all necessary and up-to-date documentation (catalog, price list).
• Analyze monthly sales reports by customer, check purchases made and inquire with the customer about the reasons motivating their purchases (change in purchasing habits, products not purchased).
• Develop a close business relationship with customers
• Ensure satisfaction by being proactive in meeting customer needs
• Maintain constant communication during the purchase of products
• Provide the necessary training to customers for the use of the website intended for orders
• Develop business opportunities within current clients
• Prepare and have submissions validated by the sales director.
• Present quotes to clients and follow up on them.
• Perform all other related tasks at the request of your immediate superior.

Your qualifications

• Secondary school diploma
• Five (5) years to ten (10) years of experience in a sales representative position
• Experience in the office supply industry

Your profile

• Spirit oriented towards customer service
• Ability to work in the field
• Be able to handle difficult situations
• Ability to collaborate and work in a team
• Autonomy, initiative and resourcefulness
• Demonstrated communication skills

If you are a motivated individual with a passion for account management and driving business growth, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.