Location: Canadian Tire Centre (1000 Palladium Dr, Ottawa, ON K2V 1A4)

The Director of Retail leads onsite Rank + Rally operations and reports to the East Division Regional Director- Retail Operations. The main responsibility is to drive the overall performance at all retail locations and e-commerce. This position will develop leaders, oversee retail standards, and control expenses, while focusing on marketing and sales initiative opportunities. This position is the client liaison to all retail activations.

Now, if you were to come on board as our Director of Retail, we'd ask you to do the following for us:

• Drive financial results of every location, from sales through gross margin.
• Coordinate a product and category mix for Retail Program Buy with an emphasis on creating a unique and exclusive mix that sets locations apart from competitors.
• Implement, execute and follow up on operational and safety policies & procedures.
• Plan and execute client store specific events based on the promotional calendar to drive business.
• Review business with retail leadership consistently and discuss action plans to drive results. Establish a plan for reversing negative sales trends. Understand and create awareness for the factors that impact sales volume.
• Oversee P&L's, approve all expenses, and hold team accountable to variable labor and end of month COS.
• Manage staff by recognizing great performance and addressing performance issues. Create a healthy culture to drive desired results.
• Conduct regular meetings with management to ensure communication is shared throughout the team at all levels.
• Train and coach to guest-centric customer service standards while promoting salesmanship as part of the culture.
• Execute reporting and analytics as needed for purchasing, distribution, or financial analysis.
• Coordinates design elements and location buildouts for retail activations.
• Assist special events such as outside sporting events, concerts and other consigned business.

Think you have what it takes to be our Director of Retail? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:

• 5+ years of Store Director or GM level retail management experience or 3 years of multi-unit management experience.
• Bachelor's Degree preferred.
• Previous experience with retail systems, such as Retail Pro, Retail Cloud, WFM scheduling and others.
• Ability to work long hours and have a flexible schedule to meet the needs of the business. This position will require the ability to work weekdays, evenings, weekends and holidays surrounding event schedule.
• Must excel at communication with customers, employees, vendors, and management at a variety of levels.
• Ability to stand/walk long hours (8+ hours/day) and ability to maneuver around sales floor, stock room, and office.
• Lifting of heavy objects (30-50 lbs.) on a semi-regular basis
• Frequent stretching, reaching and bending