Expert Recruiters Inc.
Vancouver, BC
Posted 2 days ago
Job Details:
Full-time
Management
- About the job
- Case Administrator ( 4 Months - Full Time Contract)
- Our client, a recognized top employer in BC is looking for a professional to join their team.
- Who you are!
- You are a detail-oriented professional with strong organizational skills. You have excellent interpersonal and communicational skills that allow you to engage with staff and public at a variety of levels of responsibility while maintaining confidentiality, professionalism, and diplomacy. You have strong organizational skills, can assess priorities, and manage a broad range of activities.
- The Role
- The role reports to the conduct manager and in accordance with company's policies and procedures, the case administrator is responsible for maintaining complaint files and collaborating with managers and other case administrators with respect to the daily activities of the complaints department.
- Where is it based?
- Vancouver, BC.
- Responsibilities
- Maintain complaint files
- Act as a liaison between all parties involved in each complaint
- Create, open, close and file complaint files
- Send form letters to complainants and physicians
- Manage bring-forward system and send form letters accordingly
- Review complaint materials for risks and escalate at necessary.
- Review complaint files for completeness, consistency, and accuracy
- Track further actions arising from case conclusions
- File committee minutes
- Provide administrative and clerical support to the complaints department
- Draft correspondence and other documents or reports
- Attend interviews with physicians and deputy registrar
- Take clear, legible notes during interviews
- Respond to telephone inquiries from both physicians and members of the public regarding the complaint process
- Assist with the preparation for committee as required
- Photocopy complaint file documents as necessary
- Other administrative duties as required
- Must Haves
- Successful completion of grade 12 supplemented by a two year office administration diploma or equivalent combination of education and experience; post-secondary education is advantageous
- Previous experience interfacing with patients or the public is an asset
- Excellent critical thinking, analytical and problem-solving skills
- High level of attention to detail, with demonstrated ability to multi-task in a fast-paced environment
- Excellent written and verbal communication skills
- Excellent editing and proof-reading skills
- Demonstrated ability to work under pressure and deal with diverse members of the public and the profession in emotional situations
- Strong interpersonal skills required to successfully facilitate resolution to complex situations
- Solid understanding of professional regulation and processes an asset
- A background in health care or familiarity with medical language is preferred
- Working knowledge of Microsoft Office applications including Word, Outlook, Excel, and Teams
- Is this you?
- Please send your resume to or apply online at with your resume and cover letter to the attention of Darcia Bower, Managing Director, if you have already met a member of our team and are interested in this opportunity please call or email us asap.
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- Requirements added by the job poster
- Can start immediately
- Working in an onsite setting
- 1+ years of work experience with Microsoft Office
- 1+ years of Hospitals and Health Care experience
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