VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

We are looking for a Permanent Full-time, Resource Specialist based out of our Scarborough location.

Key Job Functions

• Serve as the first point of contact for clients, employers, and visitors, providing a welcoming, professional, and supportive environment.
• Demonstrate comprehensive knowledge of VPI's Employment Ontario services, eligibility criteria, and community resources to effectively assist and direct clients.
• Support walk-in clients by assessing needs, answering inquiries, providing program information, and connecting them to appropriate services.
• Assist clients in the Resource Centre with job search activities, including resume updates, job applications, and online navigation.
• Collaborate closely with the Intake Coordinator to manage client flow, appointment scheduling, and referral processes.
• Facilitate smooth workshop operations by preparing materials, assisting with technology setup, and supporting participant engagement.
• Provide administrative support branch manager and branch staff.
• Maintain an organized, professional, and welcoming Resource Centre and reception area at all times.
• Input accurate client information and service interactions into case management systems, ensuring data integrity and compliance.
• Promote and explain available workshops, programs, and services to enhance client engagement and participation.
• Stay informed on community events, labour market trends, and available supports to enhance client service delivery.
• Actively contribute to branch goals and service targets through effective time management, teamwork, and service excellence.
• Support the achievement of branch objectives by collaborating across roles, adapting to service needs, and ensuring a consistent, high-quality client experience.
• Continuously engage clients in accessing tools, workshops, and resources that strengthen their job search readiness and employability.
• Perform additional duties as required to support branch operations and client success.

Skills & Abilities

• Strong Customer Service and Client Support Skills
• Active Listening and Empathy
• Relationship Building and Rapport Development
• Time Management and Multi-tasking Abilities
• Strong Organizational and Administrative Skills
• Information Gathering and Problem Solving
• High Comfort Level with Technology and Service Delivery Tools
• Professionalism, Integrity, and Strong Work Ethic
• Ability to Thrive in a Fast-Paced, Client-Centered Environment
• Attention to Detail and Precision
• Self-Confidence, Resilience, and Adaptability
• Sound Judgement and Decision-Making Capabilities
• Ability to Build and Maintain Strong Professional Relationships
• Self-Motivation and Initiative
• Strong Interpersonal and Communication Skills (Written and Verbal)
• Client Service Orientation and Positive Attitude
• Willingness to Innovate and Support Continuous Improvement
• Ability to Manage Priorities and Achieve Service Outcomes

If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking here. Any information obtained during the course of recruitment will be used for recruitment purposes only.

While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.