Purpose of the Position:

The Office Coordinator is responsible for the daily administration for our Surrey and Calgary branches.

Salary Range:

To be commensurate with experience and includes the company's employee benefit package.

Education Required:

High School diploma at a minimum. Post-secondary education is considered an asset.

Experience Required:

Previous experience in a service dispatch, receptionist, or administrative position. Computer proficiency and a thorough knowledge of MS Office, particularly Word and Excel, at an intermediate level, is required. The capability to communicate effectively in English, both orally and written is necessary.

Primary Responsibilities and Accountability

• Schedule, coordinate, and dispatch field service technicians.
• Allocate parts and technician hours to work orders
• Close out and invoice work orders
• Coordinate sales projects, ensure timely procurement, communicate with customers and suppliers
• Close out and invoice all sales projects
• Enter all purchase orders into company ERP system, coding correctly for department and job number
• Enter all invoices/packing lists into company ERP system, coded correctly for customer file, department, job and general ledger accounts
• Respond/reply to general company inquires
• Enter all work orders into service management program
• Enter all sales opportunities into company CRM
• Process warranty claims and answer customer warranty inquires
• Procurement of parts/supplies for service and sales jobs
• Cover email and telephone parts inquiries (vacation coverage only)
• Demonstrate strong verbal and written communication with vendors and customers
• Perform alpha/numeric filing as required
• Maintain data in various databases, as required
• Perform other duties as assigned and/or required by business needs
• Follow all company policies and procedures
• Always perform duties in a safe, efficient, and professional manner

Personal Attributes

• Positive and friendly demeanor at all times
• Team player
• Creative ability and good business acumen
• Superior interpersonal skills
• Ability to multi-task and prioritize tasks
• Solid time management skills
• Meet expected business deadlines
• Take initiative and practice good decision making
• Excellent organizational skills
• Good communicator
• Superior verbal and writing skills
• Act as an ambassador for the company
• Maintain confidentiality at all times

Benefits:

• Extended health care
• Dental care
• Life insurance
• Company RRSP Matching
• On-site parking
• Casual dress

Schedule:

• Monday to Friday