Inizio Engage Canada is looking for an energetic and patient centric focused individual who will be responsible to engage virtually or via phone with HCPs nationally to represent pharmaceutical partner brands and deliver key messaging. The Bilingual Virtual Engagement Associate (VEA) must ensure that agreed client objectives are met or exceeded by both the client and Inizio Engage. This is a 6-month contract, and the Bilingual VEA is a fully remote role. The job holder is reporting to the Business Manager, Commercial Services.

Key Objectives:

• Engage with Healthcare Professionals (HCPs) and the pharmacy stakeholders by placing outbound phone and/or virtual calls on behalf of the client to deliver key service messages

• Consistently meet and exceed program related KPIs, as communicated by direct manager

• Research territory targets, identify the key players, stakeholder map and generate interest with each interaction

• Self-sufficient and with the ability to assess business opportunities to properly manage their territory and meet call expectations

• Build rapport with customers through high quality interactions and identifying the customer and patient needs

• Respond to all customer inquiries in a timely manner

• Capture accurate key information discussed during calls in the Client Relationship Management System (CRM)

• Submit call activity daily in the CRM

• Manage relationships with the key influencers, client, and all Inizio Engage business units through regular touch points to ensure program KPIs are delivered and to attain or exceed service goals

• Support with maintaining existing business and promoting additional services by providing insights and qualified opportunities to the direct manager, the team and at times, the client to provide feedback and solutions to the client's needs

• Maintain a professional team environment and peer to peer communication

• Actively participate in all team and department meetings and trainings

• Actively and professionally participate in any client-led training sessions

• Submit any applicable program related expenses in an accurate and timely manner, via the Concur expense management system

• To help meet departmental fiscal year objectives

• Demonstrate the Inizio Engage values on a daily basis

Job Holder Specification:

• College or Bachelor's degree preferred

• Fluently bilingual French and English (oral and written)

• Strong oral and written communication skills

• Energetic, self-motivated and strong interpersonal skills

• Excellent customer service and patient centric focused;

• Ability to collaborate with internal and external business stakeholders

• Innovative and strategic thinker

• Able to prioritize and plan territory coverage

• Business acumen and entrepreneurial skills

• Professionalism, autonomous and team player

• Tech and digital savvy, proficient in Microsoft Office

Our Benefits:

• Break paid between Christmas and New Years

• Health Benefits as of day 1 of employment

• Length of Service Awards

• Quarterly Star Awards

• Yearly Inizio Circle of Excellence Awards

• Referral bonus

• Library of online training courses

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.