We are seeking a highly organized and proactive Operations Officer to play a pivotal role in elevating our customer experience and optimizing our operational efficiency. This full time, in-person, multifaceted position encompasses the management of key business areas, including customer service, shipping and receiving, marketing support, and inventory management. The ideal candidate is based in Toronto and will be a self-starter with a passion for delivering outstanding service and contributing to a dynamic and growing business.

Skills, Proficiencies & Requirements

Customer Service Excellence

• Serve as a primary point of contact for customer inquiries and issues, providing prompt, professional, and effective resolutions to ensure exceptional customer satisfaction.
• Accurately process customer orders and provide comprehensive product information.
• Proactively engage with customers post-purchase to gather valuable feedback and identify opportunities for service improvement.

Shipping and Receiving

• Prepare products meticulously for shipment, ensuring accuracy and proper packaging.
• Efficiently process and organize incoming stock, verifying quantities and condition.
• Maintain organized shipping and receiving documentation and manage shipping schedules.
• Liaise with suppliers and logistics partners to coordinate timely and cost-effective deliveries.

Marketing Support

• Collaborate in the development and execution of marketing strategies by assisting in looking at data, creating assets and all other duties as assigned to support the marketing team.
• Provide support in the planning and execution of promotional events and initiatives.

Strategic Inventory Management

• Implement and maintain effective inventory control processes, including regular stock checks and cycle counts.
• Accurately update and manage inventory records in our systems.
• Coordinate with vendors to ensure timely restocking of supplies and introduction of new products.

Competitive Compensation & Benefits

How to Apply

Prepare an application package including the following and email it to :

• A cover letter outlining why you would be a good fit for the position
• Resume outlining relevant work and life experience
• Three professional references

All submitted applications will be considered.

Selected candidates will be contacted via email for an interview.