Position: Implementation Manager

Location: Toronto, ON - Remote

Job Type: 6-month contract with a potential for extension

Hours: Monday to Friday, 9am to 5pm ET

Our client is seeking an Implementation Manager to join a fast-growing team! You'll collaborate with cross-functional teams to deliver innovative solutions and enhance platform capabilities. Your ability to manage technical tasks and communicate effectively with clients will be key to your success.

Key Responsibilities:

- Lead and support retailer launches on an e-commerce platform.

- Engage with retailers to address their requests and needs.

- Manage technical project tasks using runbooks and prioritize issues in a fast-paced environment.

- Triage tickets, addressing tasks, bugs, questions, and feedback with efficiency.

- Collaborate with internal teams to resolve discrepancies and improve platform performance.

- Conduct storefront audits and quality assurance, ensuring optimal merchandizing and data reporting.

- Drive special projects aimed at refining the platform and enhancing team efficiency.

Requirements:

- 2-4 years of experience managing projects in e-commerce, retail, or digital transformation.

- Experience in project management, implementation, or client-facing roles.

- Strong technical skills with hands-on experience in e-commerce platforms and SQL (data reporting/dashboard building).

- Proven client-facing experience, with the ability to communicate complex technical details to non-technical stakeholders.

- Exceptional organizational and problem-solving abilities.

- Ability to manage multiple projects with shifting priorities in a fast-paced environment.

- A curious mindset and eagerness to learn!

- Proficiency in Google Suite and Microsoft Office.

Please send your resume in Word format to Arriane Liangcungco at .

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