The Role

We are seeking a Project Manager / Account Manager with an organized, solutions-focused mindset and meticulous attention to detail, able to balance strategic planning, team collaboration, and exceptional customer service.

This role involves coordinating internal and client-facing projects, acting as a trusted liaison between clients and technical teams, and ensuring delivery is seamless and proactive at every stage. You will manage day-to-day activities, build relationships, prepare executive-level updates, and drive continuous improvements that support client success and business growth.

We are looking for someone who is passionate about helping others and excited to grow in a technology-driven environment. Even if you don't meet every qualification, we encourage you to apply.

About QuantumSmart

QuantumSmart's mission is to keep companies safe, secure, and prepared by providing a holistic view of their technology landscape. We specialize in strategic roadmaps, thought leadership, IT architecture, program management, fractional CIO/CISO services, quantum risk assessment, and emerging technologies.

Key Responsibilities

Client Engagement & Account Management

• Act as the primary liaison between clients and internal teams, ensuring client needs are represented and addressed at every stage.
• Build trusted relationships with clients, maintaining strong communication and identifying new opportunities for value-added services.
• Schedule meetings, publish agendas and notes, and track action items to drive client engagement and accountability.
• Prepare and deliver executive-ready update decks, summarizing project status, risks, and next steps clearly and professionally.
• Exploring opportunities for account growth and win-win outcomes

Project Management & Delivery

• Coordinate project teams and resources, ensuring the right people are assigned to the right tasks.
• Develop and maintain project plans, schedules, and dependency maps to ensure all initiatives stay on track.
• Track project progress, remove roadblocks, and re-plan quickly when priorities shift, maintaining delivery momentum.
• Monitor cross-project dependencies to avoid conflicts and optimize resource utilization.
• Identify process improvements that enhance delivery efficiency and client satisfaction.

Operational Excellence

• Maintain an organized file structure across shared systems and ensure project documentation is up to date.
• Leverage productivity and collaboration technologies, including AI-powered note-taking tools, to streamline operations.
• Contribute to reporting and dashboard updates using tools like Jira, MS 365, and related platforms.
• Provide first-rate customer service by responding promptly, setting clear expectations, and following through reliably.

Sales & Business Development Support

• Support account growth through client engagement, identifying upsell and cross-sell opportunities.

Assist in pre-sales and post sale activities.

Communication & Collaboration

• Present project updates to both technical and executive audiences, tailoring messaging appropriately.
• Collaborate with internal technical and business teams, fostering an environment of teamwork and shared success.
• Bring a growth mindset to the role by proposing ideas, sharing knowledge, and learning continuously.

Qualifications

• Exceptional English communication skills - able to convey complex ideas clearly, confidently, and appropriately across written, visual, and spoken formats.
• Proven ability to manage multiple projects, deadlines, and diverse stakeholder needs without compromising quality or delivery.
• Strong organizational skills: highly punctual, detail-oriented, and capable of creating clarity and structure from ambiguity.
• Comfortable presenting to both executives and technical teams, tailoring content to suit each audience effectively.
• Skilled in building and maintaining strong client relationships, acting as an advocate for client needs throughout the project lifecycle.
• Well-versed in productivity and collaboration tools, including Jira, MS 365, and AI-powered note-taking and workflow applications.
• Adept at maintaining organized, navigable file structures and ensuring shared systems remain orderly and easy to use.
• Adaptive and composed when priorities shift, able to re-plan quickly while keeping the team focused on delivery goals.
• Demonstrated experience running projects and managing client accounts, with a track record of supporting business development and sales activities.
• Background or strong interest in IT, cybersecurity, or technology solutions is a significant asset.

Work Environment

Hybrid role based out of our downtown Toronto office, with flexibility for remote work.

• Health benefits
• Opportunities for career growth, certifications, and leadership development
• Exposure to various technology landscapes and cutting-edge industry advancements
• Holistic exposure to technology and business, working with diverse clients and advanced systems that deepen your expertise and advance your skills
• Being part of a vibrant and growing company with opportunities for future development and career progression
• A team that fosters continuous learning, professional development, and a growth mindset
• A dynamic, collaborative work environment that values innovation and strategic thinking
• Hybrid work model, with occasional travel for client engagements or in-office collaboration (downtown Toronto)

Join Our Team

We encourage you to apply even if you don't meet every single requirement.

At QuantumSmart we believe that people are the driving force behind a successful business - skills can be learned, but passion, curiosity, and a growth mindset set individuals apart. If you're eager to make an impact and grow with us, we'd love to hear from you!

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