Kelly has partnered with our client in the Banking industry to recruit for an Account Manager in Calgary.

Job ID: 7000

Job Title: Account Manager

Duration: May 26/25 to Nov. 28/25

Hours: Mon-Fri 8:30am-5pm

Pay Rate: $30.00/hour

Location: Hybrid, 3 days per week in office - Calgary, AB, T2P 1B9

Your Role:

• Understand the structure, procedures, and systems and support bank sectors.

• Establish and maintain strong client relationships by coordinating efforts with various internal services and divisions of the bank

• Ensure a high level of customer service is maintained with clients by keeping them informed of all new developments, products, and services related to their business needs.

• Ensure prompt and complete resolution of all client issues and recommend improvements to policies and procedures to continually enhance our service delivery.

• Act as a liaison with various operational sectors of the bank to ensure tasks are carried out proactively and in a timely manner.

• Organize regular meetings with clients, document ongoing operational and service issues regarding the client and the bank, investigate, track, and resolve.

• Provide clients with advice on bank policies, procedures, and training that directly impact their firm.

• Provide process improvement recommendations that will enhance the overall business relationship with clients.

• Professionally represent the bank at client meetings and professional events.

Your Team:

The Account Manager is part of a dynamic team known for exceptional collaboration in an environment that fosters personal growth. You will have the opportunity to learn and develop within a team that values customer satisfaction, performance, and innovation.

MUST HAVE

• University degree with at least two years of experience in a brokerage or service role

• Knowledge of regulatory and operational aspects of the industry.

• Experience with registered plans (RESP, RRSP, RDSP etc)

• Autonomous and able to work independently and in a team.

• Highly motivated and enthusiastic individual with a positive attitude, capable of working in a high-volume, fast-paced environment.

• Strong interpersonal skills

• Strong oral and written communication skills