The Integrity Group of Companies consists of five different business units, with the primary areas of focus including the construction of post frame buildings across Western Canada, supplying framing material packages to homebuilders in Calgary and area, as well as manufacturing.

The Account Specialist will be responsible for building business relationships and expanding business opportunities with new and existing customers for Integrity Building Products. This position will also be responsible for managing client relationships and contracts. As an integral part of the company's growth and development, the ideal candidate is an ambitious self-starter with a strong attention to detail, while understanding the importance of managing relationships and customer service excellence.

Roles and Responsibilities

• Build and foster strong, long-lasting client relationships through proactive customer communication and relationship-building strategies
• Collaborate with clients to determine product or service requirements
• Responsible for lumber, truss and floor system quotes/orders
• Process transactions including sales, returns, VPOs for Integrity accounts and customers
• Investigate loss of sales and/or contract profitability as needed
• Identify and acquire new client prospects through outbound strategies including phone, face to face and industry networking
• Provide regular updates, respond to inquiries and address any client concerns in a timely manner
• Working closely with internal teams such as Estimating, Design and Operations to ensure project execution and customer expectations are met
• Ability to problem solve and seamlessly adopt new processes or protocols as required

Education/Experience Requirements

• Minimum three years experience in the homebuilding or lumber industry
• Sales experience in building materials or the Calgary homebuilding industry would be considered an asset

Skills/Qualifications

• Ability to build strong relationships with customers.
• Attention to detail and accuracy is required.
• Strong negotiation skills.
• Demonstrates professionalism, flexibility and 'can do' attitude.
• Strong organizational, planning and time management skills.
• Self-starter with the ability to work cooperatively and be willing to assist others.
• Excellent verbal and written communication skills.
• Excellent leadership and interpersonal skills.
• Analytical, fair problem-solver.

Technology & Equipment

• Google Workspace (Drive, Sheets, Gmail, Slides, Docs)
• Sales and Inventory Software
• Project Management Software

Travel

• Moderate travel required to meet with clients or attend industry events

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.